Service Representative Field

PRADEEP KUMAR

Los Angeles Ca 641-***-**** ***********@*******.***

Strong background within the Electrical Distribution Industry. 22 years of experience as a Field Service Representative, Revenue Protection Investigator, Supervision and Employee Management. 10 years of experience within the UDI/ODI, Vegetation/Land Management for the Energy Industry.

EXPERIENCE

AUG1997

DEC1999

METER READER, SOUTHERN CALIFORNIA EDISON

Reading meters accurately and effectively, complying with the Southern California Edisons Guidelines and Protocols. Adhering to the California Public Utilities rules and regulations. Prioritizing that the Electrical Meters are read on a timely manner within the 30–33-day billing cycle.

JAN 2000

MAR2004

MAR2004

FEB 2006

MAR2006

NOV2008

NOV 2008

DEC 2018

JAN 2019

NOV 2024

FIELD SERVICE REPRESENTATIVE

Coordinating customer service and making sure that the new customers are provided with excellent service during their transition from one location to another. Performing Field Disconnects for non-paying customers. Collecting data from mechanical and digital meters., Installation of Smart Meters. Testing the accuracy of the Electrical Meters.

FIELD SERVICE REPRESENTATIVE /SCE EMPLOYEE TRAINER/SUPERVISOR

Compliance training for SCE Employees for Field preparation. Re-Certification of new and existing Employees. Preparing and Writing training manuals for Field Service Representatives and Field Investigators.

SUPERVISOR…. FIELD SERVICE REPRESENTATIVE/TRANSMISSION /DISTRIBUTION

Employee Relations/Management, Overseeing Field Personnel, taking into consideration that all guideline and company policies are followed by the Filed employees. Routine Safety checks on employees to follow up and make sure that all Safety OSHA regulations are followed. Adhere to a Safe Work Practice. Resolving employee and Customer conflicts, logging customer complaints, Resolving California Public Utilities complaints against the Company. Monitoring department goals set forth by the Company performance structure.

Holding employees accountable for their un-ethical work behavior. Mediation between Union and Human Resources Department.

REVENUE PROTECTION INVESTIGATOR/SENIOR FIELD TRAINER

Investigations on Energy Diversion. Monitoring customer usage on suspected accounts and rebilling accounts where energy diversion was found. Removing Energy Diversion from electrical meter panel. Perform safety inspection of meter panels which were deemed as previous energy diversion accounts. Monitoring electrical usage in the Underground Hand Holes, Pad Mounts, Overhead Service drops and Transformers. Analyzing data management reports to determine energy diversion. Writing energy diversion reports for the City Code Enforcements and rebilling accounts.

SELF EMPLOYED…ELECTRICAL CONTRACTOR/LAND MANAGEMENT

Perform electrical meter panel upgrades with city and county permits. Installation of Single Phase and 3 Phase switch gear and meter panel. Highly knowledgeable on 120v/480v electrical service. Installation of High Voltage service wires, Repair, Replace electrical conductors, wires and meter panel. Work closely with Customer and the Power company to fulfill customer’s electrical demand. Prepare Site Plans for the required electrical needs for the customer.

LAND DEVELOPMENT; Land grading for various cannabis projects on the Indian Reservation Properties. Work closely with the Indian Tribal Communities on their land Projects. Construction of Warehouses on Reservation property and Installation of Electrical distribution on the various buildings. Work with local Energy/Power provider to meet the customer goals.

EDUCATION

AUG1991

DEC1993

LOS ANGELES VALLEY COLLEGE.

Associates in physical science. /Mathematics

MAR1994

JUL1996

CALIFORNIA STATE UNIVERSITY, LOS ANGELES.

Studied Electrical Engineering.

SKILLS

Strong Knowledge of Electrical Theory, Electrical Meter panel Upgrades, Energy consumption, Work on Live Circuits. Adhere to CALOSHA safety regulations.

Excellent communication skills, both verbal and written

Attention to detail in accuracy and thorough work.

Ability to work with fellow employees and partners to get the goals achieved.

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