Data Entry Customer Service
Resume:
Mary Beth Still
Lake Havasu, Arizona 86403
Objective
High-performance and focused communicator possessing advanced interpersonal and client
relationship management skills. Demonstrates exceptional creativity, leadership, visionary and
humanitarian focus. Committed to achieving outstanding results.
Position: Clerk Specialist Systems Administration Records Management
Dates
March 2016 - Present
Iowa Dept of Transportation Systems Administration
Supervisor
Samantha Monson, Public Service Supervisor
Reason for Leaving: Relocation
Duties Summary
Answer phones for customer looking for their license or why it is suspended Data Entry
of sanctions on driving records. Assist with putting together hearing information for the
Attorney Law Judges for the State. Answering emails from the public, lawyers, and
supervisors. Knowledge of Iowa codes Indexing documents to the correct ques.
Updating information for individuals that attend driver improvement education.
Working with lawyers helping them to get their clients back on track. Helping
supervisor with special reports and emails from customers and lawyers. Updating medical certificates for CDL drivers to ensure they are following the rules of FMCSA. Put together work aids for CDL fraud, Driver Improvement. Since 2020 we have worked from home as a department working flexible hours.
Position: Clerk Specialist Customer Service
Iowa Dept of Transportation Motor Carriers Unit
Dates
June 2006 - March 2016
Supervisor
Karen Smith, Executive Officer
Reason for Leaving
Expand my knowledge with the state.
Duties Summary
Answer phones. File quarterly fuel tax reports, IRP registrations and plate issuance for
companies, Work with programmers on testing new programs. Assisting the public at
the front counter getting their registrations, fuel or overweight permits. Issuance of
oversize and overweight permits. Data Entry of insurance for intrastate authority along
with new applications. Worked with internal and external customers by phones, email
and in person to identify and resolve problems.
Hy-Vee Grocery Prairie Trail Ankeny Iowa
Position: Cashier
Dates: October 2023- September 2024
Supervisor: Sabrina
Reason for leaving: Relocation
Duties:
Check out customers accurately and efficiently
operated cash register and filled orders, keeping waiting time for customers to a
minimum. Assisted management with problem solving with internal and external.
customer to solve problems and issues as quickly and efficiently as possible
Wal-Mart
National Dr Ankeny, IA 50021
Position : Customer Service Manager, Cashier, Training Coordinator, Cash Office
Dates
January 1999 - February 2009
Supervisor
Kat, Asst. Manager
Reason For Leaving
No longer needed 2 jobs.
Duties Summary
Customer Service Manager, cash office experience including promotion of team goals,
training new employees, scheduling breaks and lunches for cashiers, and conducting
employee evaluations and coaching toward improvements. Accurately and efficiently
operated cash register and filled orders, keeping waiting time for customers to a
minimum. Assisted management with problem solving with internal and external.
customer to solve problems and issues as quickly and efficiently as possible. Worked
with NCR trouble shooting register issues throughout the store.
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