Project Manager Senior

JACALYN HARRIS

Senior Project Manager, Program Manager

1-925-***-**** ******************@*****.***

Nashville area

ww.linkedin.com/in/jacalynharris

EXPERIENCE

Contractor-Project Manager (network PM for a healthcare org in SC) Intellect Resources 8/5/2024-11/30/24

Senior Project Manager

Entisys 360, 3/2020 to 6/2024

• E360 is an IT consulting firm based in California

• As a Senior Project Manager, undertook large and complex projects and programs

• Google Cloud Program from start with with e360 planning and execution of new policy and procedures

• Strategic leadership of internal and external clients and stakeholders in kickoff, planning, controlling, executing, auditing of project deliverables, Risk and Issue management and closing of projects/programs

• Smartsheet status reports and tracking

• Mentor project managers and coordinators. Provide practice development to the PMO Project Portfolio & Senior Program Manager

Ebay

06/2014 to 02/2020, San Jose, California

• Program Manager IV for corporate infrastructure (network, servers and Citrix)

• Managed intake and workflows of new projects and programs

• Reliably bridged the portfolio gap between strategy and project selection, resource availability, compliance adherence and execution success

• Served as the proven leader and people manager to a fast-paced global team • Peak Season Readiness Program lead. Included strategic planning with Business and IT teams, risk management, timelines, impact analysis, budget forecasting and financial tracking and reporting.

• Implemented multiple high visibility projects and developed project artifacts and executive level presentations to Organizational Leadership

• Reduced corporate costs for office space by implementing a new Home Program for eBay Customer Service globally.

• Implemented plans from pilot to a phased concept rollout with performance, stability, and scalability

• Enterprise Separation Program Principal PGM. In this role, supervised ten Project Managers responsible for IT separation initiatives in Network, Infrastructure, software and Telecom. Successfully delivered this complex multi-million-dollar Program within budget, delivered early and received multiple internal awards for this success

• Developed and wrote test plans, coordinated with partner sites to implement UAT and recording of user feedback and assign resources for troubleshooting

• Efficiently managed the Data Center Global Migration and O/S upgrade. Project accomplishment delivered three large data center sites on time, on quality, and within budget. Included 4,500 servers, NetScaler's, 20 MPLS and internet circuits, including customer applications

• Senior Project Manager & Program Manager 2 - Contractor

• Strategic Partner

• Knowledge of project methodologies: Lean, Waterfall, Agile

(use of tracking tools: JIRA, Azure ADO, SmartSheets and Confluence), Scrum sprints, Hybrid projects, and Kanban

• Example of projects: Microsoft Azure Cloud migration from on-premises, network and telecom projects, Microsoft Windows server upgrade, Citrix projects, KPI metrics reporting, Operations and Customer Service improvement projects

SUMMARY

Driving Business Success Through Continuous

Improvement in Project Management and Team Leadership Experienced Senior IT Program and Project Manager with a strong record in successful project execution of complex, elevated risk, cross-functional projects. Experience in infrastructure migrations (on-prem to cloud: Microsoft Azure and Google Cloud (GCP). Known for an excellent work ethic, team relationship building, ability to manage a large workload of projects and shift priorities quickly, professional presentation skills, and effective communication. Skilled in utilizing Al, proficient in IT projects, problem solving, and risk management.

Senior Project Manager eBay/PayPal

06 /2014 to 06 /2015 Omaha, Nebraska

CERTIFICATION

Certified S crum M aster CSM

PMP, P roject M anagement P rofessional

SAFe 6.0 DevOps

EXPERIENCE

Senior Program Manager

Nelnet business solutions

07/2012 to 06/2014 Lincoln, Nebraska

• NelNet Business Solutions specializes in tuition management, financial aid assessment, and school administration software services for K 12 schools as well as comprehensive campus commerce solutions for institutions of higher education

• Hosted a digital Internet platform to offer campus commerce solutions to institutions of higher education by providing eStore functionality, refunds services, cash flow management, reconciliation, reporting and dashboard metrics for school administrators

• Successfully shepherded projects through the Agile life cycle Scrum methodology)

• Effectively worked closely with the product owner and use of the product backlog with quarterly application releases to over 250 clients. Scrum Master for multiple sprints

• Successfully established process and procedures for organization to use Scrum

• Proactively established reporting to leadership and stakeholders, advanced project maturity and best practices

• Used JIRA, Confluence, Green Hopper, Visio, Kanban boards, burn down/burn up charts, data analysis and application defect and bug management within JIRA Project Manager

First National Technology Solutions

09/2007 to 07/2012 Omaha, Nebraska

Systems Administrator and IT Manager

Noddle Companies commercial real estate

05/1997 to 09/2007 Omaha, Nebraska

EDUCATION

Bachelor of Science Degree awarded

Bellevue University

Certifications

PMP, Project Management Professional

Project Management Institute)

Scrum Alliance, Certified Scrum Master –

CSM (current) obtained in 2012

SAFe 6.0 DevOps certified to 2023

2008 Bellevue, Nebraska

• Major: Computer Science Internet systems & software support

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