Customer Service Administrative Assistant
Resume:
Judith Yeboah
C** Airport ridge, Takoradi
House number H/27, Community 8, Tema
Mobile: 055******* Email: ***********@*****.***
PERSONAL PROFILE
I am a friendly and outgoing customer service officer with a passion for retail and business. My studies and pervious work experience have all been in these areas, and I am currently looking to progress my career in a more challenging role. I have excellent communication skills, ability to build strong customer relations, colleagues and external suppliers. I have been part of a team that previously managed a number of projects to a successful outcome. I have the excellent ability to supervise, manage and motivate other team members.
EDUCATION &QUALIFICATIONS
2022-2023 Takoradi Technical University Degree in Secretaryship and Management Studies
2019-2022 Takoradi Technical University HND in Secretaryship and Management Studies
2016-2018 Government Secretarial School. Typist Grade 1
Stenographer Grade 11
Stenographer Grade 1
WORK EXPERIENCE
2022 - 2023. Administrative Assistant (National Service) Ghana Cocoa Board(Administration )
Main duties performed
Receiving letters and making dispatch to the appropriate offices.
Communicating with visitors through face to face interactions, over the phone and via email.
Providing visitors with all necessary assistance to make their working visits memorable
Typing letters, making copies and scanning of documents
Filing documents in appropriate manner
December 2019 - 2020 Office Assistant Ivex Minerals Company
Main duties performed
Handling incoming calls and other communications.
Managing filing system and Keeping Recording information.
Greeting clients, visitors and directing the appropriate offices.
Creating, maintaining, and entering information into databases.
Updating paperwork, maintaining documents, and word processing.
2019 Front Desk Personnel Protea Hotel by Marriott
Main duties performed
Perform all check-in and check-out tasks.
Manage online and phone reservations.
Inform customers about payment methods and verify their credit card data.
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms.
PROFESSIONAL SKILLS
Word, Excel, Access, Mail
Typing
Communication, interpersonal & organizational
Making photocopies, book binding and scanning
INTEREST
Oriental culture and research
REFEREES
Miss Tricia Doamekpor
Protea Hotel by Marriott (Front Desk Manager)
Mr. Kofi frempong
Ghana Cocoa Board (Takoradi-Kejebril)
Principle of information Technology
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