Client Relation Officer
Resume:
CURRICULUM VITAE OF TSHENOLO REVELATION MABALE
Ikageng Location
Potchefstroom
2531
**************@*****.***
ABOUT
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. Experienced professional with a customer-centric approach, skilled in maintaining and developing client relationships of across different sectors. The ability to provide excellent customer service, handle issues quickly, and able to work well both in a team environment
PERSONAL DETAILS
Gender Female
Identity Number 910**********
Gender Female
Citizenship South African
Driver’s License Code B Learner’s License
Language Setswana, English, Sesotho, Xhosa, Afrikaans. EDUCATION
NATIONAL SENIOR CERTIFICATE
Vaal Reefs Technical High School
Complete
2010
BUSINESS MANAGEMENT
Boston College
Degree
In complete
PUBLIC RELATIONS
Oxbridge Academy College
Degree
In process
CURRICULUM VITAE OF TSHENOLO REVELATION MABALE
PROFESSIONAL EXPERINECE
CLIENT RELATION OFFICER
Vericred Collection 04 September 2017 - Present
Build strong relationships across the business and liaise with the various departments internal and external stakeholders.via Emails, Telephone, Social media. and Face to face. ensuring professional communication.
Reconcile accounts payable ledger with clients regarding Invoices, Payments status and resolve any discrepancies.
Track and record all interaction payments and updating accounts records accordingly.
Compile weekly, monthly and quarterly reports on collection activities and any significant observation and submit to the management team and clients.
Addressing and resolving key clients’ enquiries or problems
Responsible for the completion of accurate balance sheet reconciliations for all debtor accounts
Prepare and process daily banking
Maintaining and updating client records in the CRM system, ensuring accuracy and confidentiality.
Maintaining records, filing systems, and databases; preparing reports and presentations.
Preparing and managing documents related to client agreements, contracts, and correspondence
Timeouts collection of debts due to the company and maintenance of debtor’s files.
Creating and sending invoices and statements to customers according to agreed deadlines
Proactively managing and collecting debts of company debtors
Assisting with month-end and year-end closing processes
Recording cheque deposits received
Maintaining and updating customer files, including name or address changes, mergers, or mailing attentions
Monthly and ad-hoc debtors reporting and analysis.
Take full responsibility for a large debtor’s book, including administration, liaising and resolving issues to ultimately collect amounts due.
Research and resolve payment discrepancies within an acceptable turnaround time.
Review and maintain debtors aging to ensure compliance to agreed metrics per scorecard.
Identify gaps in processes and implement new and improved procedures to optimise the debtor function.
Follow established procedures for processing receipts.
Managing the quality of the data stored.
CURRICULUM VITAE OF TSHENOLO REVELATION MABALE
PROFESSIONAL EXPERINECE
DEBT COLLECTOR
Vericred Collection Company 09 February 2014 – 04 September 2022
Negotiate payment plan
Locate and contact debtors to inquire about their payment status
Manage assigned accounts to track and recover outstanding debts
Investigate and resolve discrepancies related to payment update, accounts status, track of assigned accounts and recover outstanding debts.
Maintain accurate records of all interaction with debtors, payments agreement and account status.
Handling inbound and outbound calls regarding complaints and dispute in a professionally manner
Update account statuses and maintain accurate records
Providing excellent customer service to maintain positive relationships while working on collections.
Maintaining accurate records of all communications and agreements with debtors, as well as documenting payment arrangements.
Preparing reports on collections activities, outstanding debts, and recovery rates for management review
Recording customer payments, invoices, and credit notes.
Issuing customer statements.
Resolving customer queries.
Dealing with customer credit control.
Reconciling customer accounts.
Preparing and submitting reports to management.
Carrying out credit checks on new customers.
Ensuring customer payments are received on time
CURRICULUM VITAE OF TSHENOLO REVELATION MABALE
FINANCIAL ADVISOR
Metropolitan Life Insurance Company 01 April 2012 – 04 February 2013
Build and maintain strategic relationships with internal and external parties to support the sales strategy.
Develop and manage a portfolio of clients, offering comprehensive financial planning and investment advice.
Offer proactive and on-demand financial services and guidance to clients in your assigned market segments.
Accurately complete all administrative and reporting requirements within agreed timeframes.
Meets monthly sales targets in terms of lending, transactional banking and insurance.
Collaborate with team members to achieve collective goals and contribute to the overall success of the organisation.
General Administrative functions
Providing excellent customer service to maintain positive relationships CASHIER
JET & Edgars store (Retailer) 10 April 2011 –10 March 2012
Welcoming customers with a friendly demeanour, offering product information, and assisting them in finding items.
Understanding and promoting current sales, promotions, and loyalty programs to enhance the customer experience and drive sales.
Maintaining a clean, organized, and visually appealing sales floor, including restocking shelves, arranging displays, and ensuring product areas meet merchandising standards.
Answering customer inquiries regarding products, store policies, and services, providing knowledgeable and helpful responses to enhance satisfaction.
Operating the point-of-sale (POS) system, processing payments, handling returns, and managing customer transactions efficiently and accurately.
Cash Bank deposit
Assisting in inventory management tasks, including receiving shipments, conducting stock counts, and reporting low stock or product discrepancies to management.
Collaborating with fellow team members to achieve sales targets, meet store goals, and contribute to a positive team environment.
Follow up quotations, deliveries and purchase orders
Fulfilled multiple responsibilities such as active new accounts, legal accounts.
Maintain a clean and organised an efficient store layout for customer access and stratification.
CURRICULUM VITAE OF TSHENOLO REVELATION MABALE
SKILLS KNOWLEDGE
ACHIEVEMENTS
Excellent communication,
Interpersonal skills &
Negotiation skills
Computer literacy
Ms Word,
Excel,
PowerPoint,
Adobe,
Outlook Internet
Vlook-up
Pivot table
CRM Software Proficiency
Financial Acumen skills
Customer services
Attention to Detail
Time Management
Problem-Solving Skills
Organizational Skills
Analytical Skills
Credit Risk Assessment
Debt Collection Laws
Market Analysis
Financial Planning
Product Knowledge
Point of Sale (POS)
Administration
Debt Collections Certificates
Business Accounting Certificates
Strategic Management Certificates
Bookkeeping Certificate
REFERENCES
COMPANY POSITION CONTACT
PERSON
CONTACT EMAIL ADDRESS
Vericred
Collection
Client relations
Manager
Jackson
Lebone
********@********.***
Vericred
Collection
Debt Collector
Manager
Simon
Mohlabane
******@********.**.**
Metropolitan
Life Insurance
Financial advisor
Manager
Noma
Somenze
074******* ***********@*****.**.**
JET & Edgars
store
Supervisor Nelly
Mazibuko
065******* *************@*****.***
DECLARATION
I declare that all information provided (Including any attachment) is complete and correct to the best of my knowledge .I understand that any false information supplied could lead to my application being disqualified.
CURRICULUM VITAE OF TSHENOLO REVELATION MABALE
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