MERCY CHEPNGENO
Finance and Business Development Specialist
Experienced professional with expertise in business development, sales and marketing, and financial documentation. Proven track record in data entry, research, reporting, and client communication, with strong leadership skills honed through various roles. Committed to honesty and integrity, delivering high-quality work in every task. Passionate about continuous improvement and contributing to organizational success through efficient processes and strategic initiatives. Enthusiastic about community involvement, networking, and business growth, with a background in actuarial science.
Skills and Competencies
Business development Data entry
Research and reporting Sales and marketing
Financial documentation Asset verification
Client communication Leadership
Honesty and integrity Inventory management Team Collaboration Adaptability
WORK EXPERIENCE
Finance Officer
James Finlay’s (Kenya) Limited
2020 - 2023
Successfully posted invoices using Harvest IT ERP, streamlining the invoicing process and improving overall efficiency in the finance department.
Completed bank reconciliations accurately and timely, ensuring alignment between financial records and bank statements, which enhanced financial accuracy.
Implemented an organized filing system for tax invoices, improving retrieval efficiency and ensuring compliance with tax regulations.
Prepared and posted journal vouchers consistently, contributing to accurate financial reporting and maintaining the integrity of financial data.
Effectively responded to calls from suppliers, addressing inquiries promptly and fostering strong supplier relationships, which improved communication and collaboration.
Sales and Marketing Officer
Madison General Insurance 2020 - 2021
Drove sales of general insurance covers by implementing targeted marketing strategies, helping to expand the company's customer base and achieve sales objectives.
Assisted customers in accurately filling out cover proposal forms, ensuring smooth processing and minimizing errors, which enhanced the overall client experience.
Provided personalized customer service by addressing insurance-related inquiries, offering tailored solutions that aligned with individual needs and improved customer satisfaction.
Attended Friday meetings regularly, contributing insights and collaborating with colleagues to refine marketing approaches and improve overall team performance.
Built strong client relationships through follow-ups and service updates, fostering trust and long-term loyalty to Madison General Insurance.
Data Entry Intern
Unilever Tea Kenya Limited
Jun 2019 - Sep 2019
Collected data for the UniVoice Survey by administering open-ended questionnaires to employees, ensuring valuable insights were gathered for company analysis.
Conducted housing audits to ensure compliance with the company's regulations, helping to maintain accurate records and adherence to policies.
Generated digital forms of the collected data using Excel, streamlining the data management process and enabling easier analysis and reporting.
Answered office phone calls and handled additional tasks as directed by the employer or supervisor, contributing to smooth office operations.
Finance Intern
James Finlay (K) Limited Aug 2018 - Sep 2018
Successfully verified and sanctioned cash invoices, enhancing financial accountability and ensuring accurate record- keeping within the organization.
Streamlined office communication by efficiently handling phone calls and providing clear directions, improving client and colleague satisfaction.
Facilitated timely disbursement of benefits by accurately processing gratuity forms, contributing to improved employee satisfaction and seamless payment processes.
Ensured proper financial reporting by posting journal vouchers, per diem allowances, and provident fund entries, maintaining a high standard of financial documentation.
Other Notable Experience:
2021 - Current: Business Development Officer, Jubilee Life Insurance Company (Part Time)
EDUCATION BACKGROUND
2015 - 2022:
Apr 2018:
2011 - 2014:
Bachelor of Science in Actuarial Science
University of Kabianga
Certificate in Computer Application
Airads Kericho Campus
Kenya Certificate of Secondary Education
Saseta Girls Secondary School
CERTIFICATIONS
TOT certificate KGGA -Nairobi
REFEREES
Mr. Reuben Rono
Deputy Chief Accountant, Finlays Telephone: 070*******
Email: ****@*******.***
Mr. George Moriasi
Assistant Divisional Manager, Unilever Kaptien
Telephone: 070*******
Mrs. Annette Tesot
Jubilee Insurance Company Nairobi
Telephone: 072*******