General Manager Brand Ambassador
Resume:
JASEN SILVER
San Jose, CA *****
408-***-**** Email: **********@*****.***
PROFESSIONAL EXPERIENCE:
Lead Brand Ambassador Productions Plus & Various Agencies
Ensured guest satisfaction, attention to detail with service with Registration/Check-in, Event host Greeter, App demos, VR demos, Food sampling, Beauty sampling and VIP hosting.
Help train and encourage brand ambassadors, docents and other leads.
Manage 30-60 brand ambassadors and docents
3/2018 – 5/2020 Google – Bon Appetit Management Co. Sunnyvale, CA
General Manager
Annual Sales Volume: $4.5 Million, subsidized 30%
Hired in as Main Café Manager, doing 1,200-3,000 daily covers
Promoted to General Manager over 3 cafes and 2 coffee bars in 2018, doing 3,000-5,000 covers
Responsible for managing all food operations for three cafés, ten micro kitchens and two coffee bars on both the Sunnyvale and Mountain View campuses, plus catering
Prepare a wide range of healthy food options, focusing on locally sourced, sustainable ingredients
Consistently meet budget goals for food and labor
Serve breakfast, lunch and dinner
Help develop menus and managed sous chefs
Meet regularly with rest of the management team to ensure budget goals are being met
Maintain positive vendor relations and update vendors when needed
Managed 30-60 staff
(Reason for looking: Laid off due to COVID)
12/2015 – 12/2017 The Halal Guys San Jose, CA
General Manager
Annual Sales Volume: $2 Million
Created the first-ever training program for a new franchisee in Northern NC which was standardized and rolled out to all other new store openings across the U.S.
Developed a mentoring program to help team members with any questions or concerns; appointed specific management team members to become “guardians”
Increased sales 40% by utilizing DoorDash, UberEats, and Caviar to expand to-go sales in San Jose and neighboring cities
Reduced food cost from 47% to 22% through inventory management, waste minimization, and improved accounting practices
Mentored, developed, and promoted three outstanding team members to Shift Supervisor, Kitchen Lead, and Back of House Lead
Improved health score from 60% to 97%
1st location for Halal Guys, took over from family member.
Managed 45-50 staff
(Reason for leaving: Financial stability concerns; Left to work with a family friend.)
2015 - 2017 Firehouse #1 Gastropub San Jose, CA
Floor Manager
Annual Sales Volume: $1.2 Million
Hired as Floor Manager.
Promoted to Manager of Special Projects in 2016.
Ensured guest satisfaction, attention to detail with service, bar program and supporting staff on the floor
Dissected the P&L and instrumental in conversion from Bar & Grill to Gastropub.
Managed 35-55 staff
(Reason for leaving: Helped owner with POS start-up
2010 - 2015 Walt Disney Company San Francisco, CA
1999 - 2000 Orlando, FL
Opening Store Manager
Annual Sales Volume: $3 Million
Hired into WDW College Work Program as an Intern
Rehired as Opening Store Manager in 2010
Instrumental in the opening of a two-level San Francisco location
Created a mentoring program for cast members to report to a specific management team member for issues/coaching
Ensured a WOW experience to all guests and made MAGIC appear throughout the store by ensuring all neighborhoods were clean, stocked, colorful, and presentable
Developed idea for an iPod touch functional store which is now used throughout Disney Stores on the West Coast
(Reason for leaving: Reduce commute)
2004 - 2010 Panera Bread San Francisco Bay Area
Regional Manager
Annual Sales Volume: $27 Million (9 units)
Hired in as General Manager in New Jersey.
Promoted to Regional Manager in San Francisco Bay Area in 2005.
Ensured guest satisfaction through table touches, attention to detail and supporting staff on the floor
Developed annual budgets for each café and dissected each P&L to hit company targets
Opened 9 locations in the San Francisco Bay Area
Managed 450-500 staff
(Reason for leaving: Recruited to work for former employer with higher comp, full benefits, better schedule)
EDUCATION:
University of Delaware Newark, DE Master of Science – Computer Information Systems
University of Delaware Newark, DE Bachelor of Science – Hotel, Restaurant, & Institutional Management
Contact this candidate