Customer Service Representative

Location:

Florida

Posted:

November 25, 2024

Contact this candidate

Resume:

Darline Normilus

Pompano Beach, FL ***** ******************@*****.*** 754-***-****

A diligent customer service representative with more than five years of expertise offering competent assistance at several Petion-ville, Haiti establishments. I have been certified in hospitality skills for customer service. Looking for a position where I can use my expertise in customer service and my talents to provide the best possible service to your clients.

Work Experience

Server

Kalalou Restaurant – Fort lauderdale

June 2024 to October 2024

Take orders for food and drinks. Passed food Throughout the kitchen staff.

Made suggestions for food and drinks.

Communicate with kitchen staff to help them process food and accommodate special request.

Cleaned and reset table promptly and efficiently for incoming customers, with a noticeable impact on reducing wait time.

Helped managers to train new serving staff.

Receptionist

Royal Oasis Hotel-Petion-Ville, HT October 2020 to December 2023

Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping, dining, or entertainment.

Improved property management functionality by submitting key change requests.

Coordinated sales and planning for wedding parties and events. Maximized revenues partnering with regional manager to forecast rates based on market trends.

Confirmed reservation in system and reviewed all noted information. Recorded guest comments or complaints referring customers to managers as necessary

Cashier

Pizza Garden-Petion-Ville, HT

Customer service: Greeting customers, answering phones, and providing a welcoming environment. Taking orders: Accurately taking orders using a point of sale (POS) system, including to-go orders. Payment processing: Accepting cash, checks, credit cards, and gift certificates, and making correct changes. Menu knowledge: Being knowledgeable about the menu, including specials and promotions, and answering questions about offerings and dietary restrictions.

Education

Degree

High school Diploma – Inter – Familia Graduated: 2014

CISA: Centre D’Informatique Statistique et Administratif

October 2020 to June 2022

Skills

•Advance French

•Advance English

•Advance Creole

•Excellent listener

•Poised under pressure

•Quality assurance