Customer Service Care

Doricy Niwemuhaye

Kitchener, ON 437-***-**** *****************@*****.***

HIGHLIGHTS OF QUALIFICATIONS

Provided compassionate care with high standards in fast-paced environments, assisting with inventory control and ordering processes

Strictly adhered to safe food preparation protocols and industry standards

Proficient in problem-solving and task prioritization to meet deadlines effectively

Exceptional communication and collaboration skills for superior customer service

Seeking a challenging role to utilize technical and managerial expertise for company success

Demonstrated decision-making prowess for efficient issue resolution

Skilled in Microsoft Office and network systems navigation

Displayed strong teamwork and leadership, fostering synergy in diverse teams

Proficient in networking for enhanced organizational effectiveness

Expertise in delegation and time management for optimized productivity WORK EXPERIENCE

Key Accounts Representative / Food Processing Worker 2022 - 2023 Africa Improved Foods (AIF) Kigali, Rwanda

Assisted in working on a production line where food passed along on conveyor belts, contributing to various stages such as mixing, cooking, and packing of food products

Monitored and controlled the machinery responsible for processing the food, including adjusting the speed of the conveyor belt when necessary and stopping the machine if problems arose

Ensured cleanliness of machines at all times as part of the responsibilities Sales & Marketing Officer 2020 - 2022

Infotech Services Ltd. Kigali, Rwanda

Implemented marketing and advertising campaigns by assembling and analyzing sales forecasts

Prepared marketing and advertising strategies, plans, and objectives, planning and organizing promotional presentations, and updating calendars

Tracked company’s sales data and maintained promotional materials

Answered questions from clients about our service benefits Hotel Receptionist 2019 - 2020

Classic Hotel Kigali, Rwanda

Provided a friendly, welcoming, and efficient service to all hotel guests, aligning with the hotel’s vision and values on customer satisfaction while contributing to the smooth running of the reception

Played an integral part in ensuring the smooth operation of the reception desk

Assisted the General Manager in maintaining a pleasing overall experience for all guests EDUCATION & TRAINING

Leadership Skills 2019

Cornerstone Training Kitchener, ON

Practical Professional Skills 2019

ICT Training Center Kitchener, ON

Mathematics Physics and Geography 2016– 2018

G.S Saint Andre Kigali, Rwanda

References Available Upon Request

Contact this candidate