Social Media Customer Service
Resume:
******.***@*****.***
Larchmont, NY 10538
Skills
• Operations Support
• Research and analysis
• Data Entry
• Administrative assistance
• Customer Service
• Event Coordination
• Database Updating
• Complex Problem-Solving
Education And Training
2021-2023
Master’s in Marketing And Global
Markets:
Università Degli Studia Di
Milano-Bicocca
Milan
2017-2021
BA in Marketing, Corporate
Communication And Global
Markets
Università Degli Studi Di Milano-
Bicocca
Milan
Certifications
Social Media Marketing course at
Monroe College
Digital Marketing: Strategies for
Impact & Influence course at
Hudson County Community College
Languages
Italian: Fluent
English: Fluent
French: Beginner
Margherita Bonaccioli
Experience
Cultural Care - Exchange Student
Larchmont, NY
09/2023 - Current
• Provided transportation to school, extracurricular activities, and other appointments.
• Helped children develop social skills through positive reinforcement of behavior.
• Managed light housekeeping duties including laundry, grocery shopping and errands. Celio Italia - Junior Marketing Assistant - European fashion company. Milan, Italy
12/2021 - 01/2023
• Created content for brochures, flyers, websites and social media platforms.
• Assisted in the development if creative ideas for advertising campaigns for a leading fashion company.
• Management of social pages through the inclusion of audio/video content and posts
(Facebook, Instagram, Linkedin).
• Supported the implementation of digital campaigns across multiple channels including email, social media.
• Managed relationships with external vendors including graphic designers, printers.
• Coordinated with internal teams to ensure timely delivery of products or services.
• Collaborated with other departments to ensure alignment of marketing activities with overall business objectives.
• Participated in brainstorming sessions to generate fresh ideas for upcoming projects.
• Provided customer service support to internal and external customers over the phone and in person.
BePooler srl - Junior Marketing Assistant and Sales Area - Technology-based transportation company
Milan, Italy
10/2020 - 01/2021
• Assisted senior staff with administrative tasks and projects.
• Organized and maintained filing systems, both digital and physical.
• Prepared reports, presentations, documents, and spreadsheets using Microsoft Office Suite.
• Answered incoming calls in a professional manner.
• Conducted research as requested by senior staff members.
• B2B and B2C communication.
• Costumer Relationship Management.
Nove25 - Retail Sales Associate – Exclusive silver jewelry made in Italy Milan, Italy
09/2018 – 03/2019
• Jewelry sales clerk.
• Assisted customers in selecting and purchasing jewelry.
• Provided product information, offer advice on styles and trends and showcase merchandise.
• Handled transactions.
Contact this candidate