Maintenance Technician Customer Service

Tommy Tran

**********@*****.*** 617-***-**** Dorchester Center, MA 02124

RELEVANT EXPERIENCE

October 2022 – January 2023 Stay Heirloom Boston, MA Maintenance Technician

● Addressed the repair inquiries of properties from all over the Boston region.

● House maintenance, plumbing issues, and household appliances including washer and dryer. August 2010 – September 2022 New Smoke Shop & More Dorchester, MA Manager, Store Owner

● Managed finances, banking, and bookkeeping for business.

● Managed employee schedules and pay.

● Trained new employees to operate machines.

● Assisted customers with purchase inquiries, providing quality customer service.

● Processed and maintained inventory orders for over 300 different products.

● Performed custodial duties daily to maintain a clean environment. January 1993 – January 2001 Polaroid Company New Bedford, MA Coating Technician

● Coated chemicals over the film, responsible for repairs and computer control.

● Cleaned the machine and the valves.

● Used forklift to pick up the rolls of film and deliver them to storage. September 1994 – January 1998 The Wash Cycle Boston, MA Maintenance, Manager, Owner

● Performed duties of the laundromat pertaining to machine maintenance, custodial duties, and finances.

May 1984 – June 1987 Pan-Tec Company Billerica, MA Machine Operator

● Operated lathe and mill machines, measured metal for cutting, made parts for technology. SKILLS

● Custodial: Plumbing, Electrical, Carpentry, Painting, HVAC, Cleaning, Home Maintenance.

● Client Facing: Positive attitude and friendly service personality.

● Language: Fluent in Vietnamese.

EDUCATION

2005—2007 Asian American Civic Association Boston, MA

● Facilities Maintenance Training Program: Plumbing, Electrical, Carpentry, Painting, HVAC 1989—1990 Northeast Institute of Technology Boston, MA

● Certificate in Electrical and Electricity

1985—1986 Boston Technical Center Boston, MA

● Certificate in Machine-soft, Machine Setup and Operation Class of 1983 Brighton High School Boston, MA