Cleaning Technician, Customer Service
Resume:
Erica Crews
Dedicated, Hardworking, Honest and Experienced.
Panama City, FL 32404
***********@*****.***
I would like to obtain a position where I can expand my knowledge and demonstrate my skills. I am self- motivated, detail oriented, and an enthusiastic person. I can work as a team player or independently. Authorized to work in the US for any employer
Work Experience
Cleaning Technician
That Cleaning Chick-Panama City, FL
May 2017 to Present
Cleaning businesses, residential and commercial buildings. Remove trash, mop and sweep, dust, sometimes clean windows, clean bathrooms and kitchens, restock by items as needed Housekeeper
Woodspring Suites-Panama City, FL
December 2023 to February 2024
Sweep, mop, dust, remove trash, change bedding and towels. Clean bathrooms and kitchens (if applicable)
Office Assistant
Coqui Disposable Services-Panama City, FL
May 2022 to September 2023
Customer service, answer phones, accounts receivable/payable. Create accounts, work orders and reports . Collect payments. Use various computer programs. Deliver and pick up trash cans for new accounts or closed accounts.
CMA/CNA
Dr. Elshazly-Panama City, FL
March 2018 to May 2022
Pt care, pt check in / out, taking vitals, writing prescriptions, updating pt info, EMR experience, EKG's, blood draws, ordering supplies, prior auths. Help MD with any issues to include personal errands. Bank deposits.
Condo Cleaner
Four Star Realty and Property Management-Panama City Beach, FL March 2019 to February 2021
Sweep, mop, dust, vacuum, change, linens, clean bathrooms, and kitchen change, and take out garbage deep cleans when required
MA/CNA
Digestive Disease Center-Panama City, FL
August 2017 to January 2018
Keep charts updated, answer phone, Pt care, pt check in / out, taking vitals, updating pt info, EMR experience, prior auths.mainly paperwork.
CNA/MA
Dr. Manzoor-Panama City, FL
September 2015 to July 2017
Pt care, pt check in / out, taking vitals, writing prescriptions, updating pt info, EMR experience, EKG's, blood draws, ordering supplies, prior auths
CNA /MA/Phlebotomist
Emerald Medical Care-Lynn Haven, FL
January 2015 to September 2015
PRN
CNA/MA/Phlebotomist
MedSouth Clinic/Urgent Care-Panama City, FL
January 2014 to October 2014
Pt care, pt check in / out, taking vitals, writing prescriptions, updating pt info, EMR experience, EKG's, blood draws, ordering supplies, prior auths
CNA/Front Office /Phlebotomist
Dr. Gamad - Family Practice-Panama City, FL
July 2012 to 2014
My job duties included: Assisting Physician with clinic for busy Family Practice by obtaining vitals, EKG's, giving injections and blood draws. I also assisted the front office staff with phones, insurance verifications, prior-auths and filing.
Assistant Manager
Bay Grill-Panama City, FL
June 2008 to February 2011
Debt Collector
Protocol Recovery
October 2007 to May 2008
Education
High school or equivalent in General Studies
Gulf Coast State College - Panama City, FL
January 2012 to January 2013
Skills
• EKG (10+ years)
• Filing (10+ years)
• Phlebotomy (10+ years)
• Venipuncture (9 years)
• Microsoft Word (10+ years)
• CPR (10+ years)
• HIPAA (10+ years)
• Triage (10+ years)
• Nursing (10+ years)
• Medication administration (10+ years)
• Caregiving (10+ years)
• Medical receptionist
• Microsoft Office
• ICD-10
• Clinical laboratory experience
• Data collection
• Medicare
• HEDIS
• Typing
• eClinicalWorks
• Communication skills
• Customer service
• Computer literacy (10+ years)
• EMR systems
• Medical terminology
• Data entry
• Patient care
• Computer skills
• Office experience (10+ years)
• Vital signs (10+ years)
• Assistant manager experience
• Clerical experience
• Medical scheduling
• Experience administering injections
• Laboratory experience
• Blood sampling
• Insurance verification
• Medical billing (3 years)
• Microsoft Excel
• Medical records
• Writing skills
• Front desk
• Medical office experience (10+ years)
• Computer operation
• Cashiering
• Stocking
• Organizational skills
• Cash handling
• English
• Delivery driver experience
• Driving
• GPS
• Cleaning
• Customer service
• EMR systems
• Medical terminology
• Front desk
• Communication skills
• Cash register
• Cash handling
• Time management
• Blood sampling
• Acute care
• Hotel experience
• Laundry
• Organizational skills
• Documentation review
• EHR systems
• Quality assurance
• Records management
• Health information management
Certifications and Licenses
CNA
May 2012 to May 2025
Certified Phlebotomy Technician
Present
I have a certificate of completion basic phlebotomy. I have 200+ draws in regards to hands on experience. Driver's License
Assessments
Call center customer service — Proficient
November 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Medical terminology — Proficient
January 2022
Understanding and using medical terminology
Full results: Proficient
Work motivation — Proficient
May 2022
Level of motivation and discipline applied toward work Full results: Proficient
Retail customer service — Proficient
April 2022
Responding to customer situations in a retail setting Full results: Proficient
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Clinical judgment — Proficient
September 2020
Assessing a patient's condition and implementing the appropriate medical intervention Full results: Proficient
Customer service — Proficient
February 2023
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Cleaner fit — Proficient
January 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Home health aide skills — Proficient
May 2022
Providing care to patients in a home setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Certified Nursing Assistant Insurance Verification Phlebotomy Medical Records - Filing/EMR
Appointments and Scheduling Data Entry
Medical Terminology Medications
Microsoft Works, Word, Excel, All versions of Windows, TACS, AppointmentsPRO, CHMS, MediSoft, Practice Fusion, Medical Manager, AltaPoint and various internet software. EMR
Contact this candidate