Data Center Technical Support
Resume:
REBECCA GILBERT
PROFILE
Focused on infrastructure, facilities engineering, capacity planning,
hardware/software support, troubleshooting, implementation. Storage, operations, active directory, compliance, and engineering. All providing high quality technical support, across multiple global organizations in a range of industries. Operating in state of the art, process driven data centers up and down the east coast all with a large-scale enterprise environment.
A process driven IT professional, with a diverse skill set, operating within a range of industries. Excellent communication and problem solving skills. A driving factor in process implementation/improvement. EXPERIENCE
STORE MANAGER GPM INVESTMENTS; WILMINGTON DELAWARE JANUARY 2024 - MARCH 2024
Developed business strategies to raise our’ pool, expand store traffic. Met sales goals by training, motivating, mentoring and providing feedback to sales staff. Ensured customers satisfaction through excellent service. Completed store administration and ensured compliance with policies and procedures. Maintained outstanding store conditions while also promoting the company’s visual merchandising standards. Reported on buying trends, and customer needs. Dealt with all issues from both staff or customers. Data center site engineer, Randstad NA/JP Morgan Chase; Wilmington, Delaware - January 2023 - November 2023
On-siteSupport of data center design (power, cooling; optimization) hardware support (rack and stack), cabling. Supported the day to day technology operations of a mission critical data center. Maintained operational stability and handled break/fix, and project work. Process driven infrastructure support. Incident monitoring. Ensured the successful integration of network system and application servers. Support of global 24/7 data center operations and infrastructure. Support 3rd party vendor activities. Executed support within a customer-centric environment. Executed infrastructure project work. Maintained servers, networking and storage equipment. Performed configuration of network switches, interfaces, routers, and servers.
Administrative Support Specialist, Bennett Aerospace; Aberdeen, MD - August 2022 - January 2023
BJager83@proton
mail.com
220 Locust Lane
Elkton, MD 21921
Answered and directed incoming calls, emails, and in-person requests for assistance. Responded to inquiries with a professional and timely manner. Maintained accurate records, reports and financial records, data entry, and document management. Developed and implemented efficient processes and procedures to streamline workflow.
Substitute Nutrition Specialist, Chesapeake Public Schools; August 2022 - January 2023
Prepared and served schools lunches.
Computer Operator II/Project Manager, Philips Electronics N.A; March 2007 - January 2011
Support of data center design (power, cooling; optimization) hardware support (rack and stack), cabling. Supported the day to day technology operations of a mission critical data center. Maintained operational stability and handled break/fix, and project work.
Process driven infrastructure support.
Incident monitoring. Ensured the successful integration of network system and application servers. Support of global 24/7 data center operations and infrastructure. Support 3rd party vendor activities. Executed support within a customer-centric environment.
Executed infrastructure project work.
Maintained servers, networking and storage equipment. Performed configuration of network switches, interfaces, routers, and server Computer Operations Specialist, Rite Aid Corp; Aberdeen, Maryland - January 2011 - January 2013
Network monitoring and troubleshooting.
Responsible for the technical support of workstation computers, applications, peripherals, and associated technology. OS image support and execution. Supported application and operating system software to diagnose and resolve issues, through on-site support. Installed disk images to workstations. Troubleshot printers, scanners, and other associated devices/ end points.
Installed-new workstations and peripherals.
Ongoing refreshment of workstations and related peripherals such as storage devices.
Inventory management of technology assets and other IT assigned peripherals. Avaya enterprise telephone support/configuration/ maintenance/punch downs.
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