Customer Service Associate Manager

PATRICIA WALLS

Mohave Valley, AZ ***** *************@*****.***

909-***-**** linkedin.com/in/tricia-walls-717936154/

Looking for a job in retail where I can use my people skills to provide excellent customer service.

KEY SKILLS

Customer Service Team Building Attention to Detail Fast Learner

PROFESSIONAL EXPERIENCE

Wells Fargo Home Mortgage, Remote, CA

Underwriting Associate Manager, Loan Servicing March 2021 – March 2024

Trained, managed, supported, and mentored a team of 12 underwriters that reviewed high priority regulatory initiatives involving re-creating modification decisions manually to confirm original decisions.

Underwriting Associate Manager, Remote, CA February 2019 – March 2021

Trained, managed, supported, and mentored a team of 12 underwriters that reviewed conforming, non-conforming and government products.

Consumer Underwriter II San Bernardino, CA February 2018 – February 2019

Conducted a comprehensive analysis of loan packages to ascertain borrowers' eligibility.

Lending Manager II, National Project Review and Eligibility Services, February 2016 – December 2017

Trained, managed, supported, and mentored a team of 10 Underwriters and 5 Loan Document Specialists responsible for processing and underwriting new and established condominium projects.

Carvel Ice Cream 1986 - 1992

Opened and closed a retail ice cream shop without supervision. Provided excellent customer service to community. Preformed daily deposits at local bank.

References:

Rebecca Saiz 602-***-****

Laura Troegel 909-***-****

Bea Mendes Davis 626-***-****

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