Customer Service Representative
Resume:
September ****-Current
Gabriela Gardea
915-***-**** • ********@***.***
Objective
Attentive and dedicated operator with 17 years of experience, effectively achieving customer goals through a unique form of bond. Excellent communication and interpersonal skills with adept of problem solving under extreme pressure to accomplish positive outlooks through mitigation and patience. Known for understanding people with a compassionate manner and ability to adapt to every exclusive sequence of events.
Work Experience
Front Cashier
Golden Corral
Warmly greeted every guest
Provided drinks of choice
Rung up and managed money
Cleaned, managed, and maintained front register along with entryway of restaurant Customer Service Representative
Redcats Call Center
Received incoming calls
Provided acceptable customer service
Assisted in placing phone orders for multiple brand stores Hairstylist
Ulta Beauty
Provide customer service
Carry excellent communication skills
Identify and assist clients wants and don’t wants
Practice patience and meticulous performance to execute approximate goals Build professional rapport and friendly relationships to apply comfort and ease Expand my vast knowledge to depict the appropriate process to better achieve the best outcomes Build and maintain retention
First in the city to achieve high stature level
First in the city to gain an assistant
Only employee to maintain a yearly $100k in sales
Ability to upsell and cross-sell to every customer Maintain top 3 highest performance in the district Set self goals before every shift to set a positive outlook to provide easy achievements while staying on track
Problem solve when it’s not going a specific way to reach the same results Time manage appropriately to respect mine and the client’s allotment, but still achieve goals Ability to perform under pressure
Ability to perform independently and handle multiple tasks Ability to manage and work through erratic customers Rarely endure retractions
During downtime, will provide customer service on the sales floor During downtime will help with inventory, restocking, cleaning, auditing, ordering Work well with constructive criticism
2006-2018
2007-2010
2009-2010
Education
University of Texas at El Paso
Some college. Credits accumulated as a junior.
El Paso Community College
Associate Degree in Arts and Science
El Paso Community College
Cosmetology
Basis Section
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