Project Management Technical Support

Saladin Muhammad-Fontenette

***** ***** ******* *****

Cheltenham, Maryland 20623

Phone: 310-***-****

Email: ******************@*****.***

Professional Summary:

Seeking a career opportunity in next-generation technologies within Enterprise, WAN, and telecommunications networking. Accomplished Cisco Certified Network Professional Enterprise with expertise in SD-WAN, ENARSI, CORE technologies, and over 20 years of experience as a Project Management Professional in telecommunications. Proven track record in managing complex network installations, troubleshooting, and leading successful project teams across diverse environments.

Key Skills:

•Telecommunications Transport Systems Support

•SONnet Systems Installations and Support

•Cisco VoIP and Analog Phones Integration

•Cisco Routers and Network Devices Configuration

•Cisco Unified Communication Manager

•Cisco Analog Gateways

•Fiber-Optic and Copper Circuit Maintenance

•Outside Plant and Backbone Cabling Infrastructure

•Project Planning and Scheduling

•Network Systems Development and Management

•Technical Support and Troubleshooting

•Documentation and Compliance

•Cisco Operating Systems and Infrastructure

•Network Problem Solving and Analysis

Professional Experience:

U.S. Army Telecommunications Specialist

Fort Belvoir, Virginia

03/2018 - Present

•Supported telecommunications networking for 166 government organizations with 10,000+ end users.

•Installed, configured, and maintained VoIP and analog phones; integrated Avaya systems with Cisco VoIP.

•Configured Cisco routers and network devices at multiple USA Army locations.

•Conducted troubleshooting and preventive maintenance for T-1/PRI and fiber-optic circuits.

•Participated in planning, testing, and integration of telecommunications systems including Jabber and Webex.

•Ensured compliance with safety, security, and environmental regulations.

US Communications, Communications Technician

MGM, Ft. Washington DC

03/2016 - 12/2024

•Installed and terminated CAT6, CAT6A, and fiber-optic cables for network connectivity.

•Supported network devices such as Cisco routers, switches, wireless access points, and IP devices.

•Adhered to OSHA, EPA regulations, and base security procedures.

•Coordinated with government personnel and contractors on project planning and execution.

InterMoor, Inc., Offshore Rigger

Morgan City, LA

08/2014 - 11/2014

•Supported offshore drilling operations in the Gulf of Mexico, specializing in rigging and anchor handling.

•Managed rigging operations and adhered to OSHA regulations and base security procedures.

Lineage Power Inc., DC Power Installer

Alexandria, VA

06/2009 - 03/2011

•Installed DC power systems including Galaxy power systems and rectifiers in WAN/LAN environments.

•Supervised installation teams, ensured safety and environmental standards compliance.

Education:

•Prince George’s Community College

Associate’s Degree in Information Technology Cybersecurity, Currently Attending

•Northern Virginia Community College

Associate’s Degree in Information Systems Technology, GPA: 3.7

Dean’s List, Completion Date: 05/2014

•Computer Learning Center

Technical Certificate in Network Engineering and Management, GPA: 3.0

Completion Date: 09/1996

•University of Southwestern Louisiana

Technical Degree in Industrial Technology, GPA: 2.5

Completion Date: 12/1986

•DoD Training Center

Certifications: CCNA, CASP+, Security+, Cloud+, Secure Cloud Professional

Completion Date: 7/2021

Certifications:

Project Management Professional (PMI), 8 August 2024

•CCNP, Cisco Certified Network Professional Enterprise, 27 May 2024

•CCNA, Cisco Certified Network Associate, 6 June 2021 (recertified 27 May 2024)

•Cisco Certified Specialist – Enterprise Core, 25 May 2024

•Cisco Certified Specialist – Enterprise SD-WAN, 27 May 2024

•Cisco Certified Specialist – Enterprise ENARSI, 20 June 2024

•AWS Cloud Practitioner (Scheduled)

•AWS Cloud Solutions Architect (Scheduled)

•Security+, 27 April 2019, Recertified 18 May 2024

•Cisco Unified Communications Workspace Administration, Advanced, Part II

•AT&T Level 4 Lead DC Power Installer Certification

Professional Profile: Highly motivated and results-driven professional with extensive hands-on experience in telecommunications and network systems. Skilled in managing LAN/WAN systems, project management, and ensuring compliance with regulatory standards. Excellent organizational, time management, customer service, and problem-solving abilities.

Information Technology & Network Systems:

•Experienced in providing support for information and communications systems.

•Proficient in multiplex, switching, routing, VoIP, and Cisco logical interfaces.

•Expertise in installation, maintenance, and troubleshooting of networking components.

•Documenting work using problem-tracking software, ensuring quality service delivery.

Communication Skills:

•Strong interpersonal and communication skills.

•Effective in interfacing with management, colleagues, and clients.

•Promptly addresses customer concerns and requests for assistance.

Standard Computer Skills:

•Proficient in Microsoft Windows Operating Systems and MS Office Suite.

Additional Work Experience:

•Telecommunications Technician, Independent Contractor, 02/2007 to 06/2009

•Telecommunications/Data Technician, IBEW Local Union 26, Washington, DC, 10/2005 to 06/2009

•Supervisor/Telecommunications and Data Technician, Around Technologies, 05/2007 to 05/2009

Military Experience:

•U.S. Army, 11/15/1983 to 04/24/1984, Private, E-1

•U.S. Navy, 03/04/1987 to 06/30/1994, Petty Officer Third Class, E-4

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