Supply Chain Management

SENIOR SUPPLY CHAIN & SAP OPERATIONS PROFESSIONAL

Expert in Supply Chain Management with 12 years of progressive experience in procurement, warehouse, and inventory management. As a strategic business partner, I drive innovative initiatives that align with business strategies, enhancing productivity and profitability. My expertise extends to transitioning operational teams and SAP ERP systems into highly effective units, leading organizations through accelerated growth and rapid change.

Proven track record as a Supply Chain Professional strategist, guiding organizations across diverse sectors including 3PL, telecommunications & technology, CPG manufacturing, and utilities. I excel in driving business strategies, digital transformation, and team building, while meeting business operation requirements.

ROI-focused Supply Chain Expert, I specialize in optimizing processes, reducing costs, and driving revenue growth. My strategic taking initiatives consistently deliver substantial ROI, with achievements including significant cost savings through streamlined serialized product handling, saving up to $150,000 annually. My dedication to supply chain efficiency has led to a 10% reduction in operational costs and a 15% reduction in order processing lead times, capturing additional revenue and improving overall profitability.

Proficient in supporting SAP S/4 HANA implementation projects and providing post-go-live services. I have a proven ability to enhance system performance and achieve operational excellence. My commitment of inventory process improvement resulting in a 96% accuracy rate, effectively eliminating $400,000 in annual obsolete inventory overheads, showcasing my commitment to profit enhancement, and contributing to a 20% increase in cash flow.

This is not just adding a Supply Chain & SAP Expert to your team; it's a strategic investment with a direct and measurable impact on your organization's ROI and profitability.

CORE COMPETENCIES

Supply Chain Procurement Logistics Distribution Warehousing Order Management KPIs SOPs Inventory Optimization Master Data Governance Cost Reduction Planning, Analysis, Budgeting & Forecasting Financial Reporting Internal Audit Project Management Process Improvement Stakeholder Communication Hiring, Training & Coaching Leadership & Team Building SAP S/4 HANA ERP Transformation UAT End User SAP GUI & Fiori MM, WM, FI Word, Excel, Power-point, Outlook

PROFESSIONAL EXPERIENCE

Manager, Supply Chain Operations – SAP MM/IM Transformation

Liberty Utilities Oakville, ON, Canada (USA & Canada Remote) Jun 2021 – Present

As a Supply Chain, Procurement, and Inventory SAP transformation Manager, I ensure smooth operations and drive efficiency by improving processes. With a track record of delivering high-quality results under pressure, I have supported users across North America in renewable energy and regulated utilities. I specialize in legacy to SAP S/4 HANA implementation cycles, utilizing SAP MM-IM, ISU, and other system integrations. Collaborating with EBS, AMS and technical experts, I support developing customized tools such as Job aids, Power BI dashboards, and sustainability KPIs matrix reports, providing valuable insights to stakeholders.

In this role, I have excelled in the following areas:

Transformation Project Support:

oProvided operational teams with both functional and technical expertise throughout all phases of the SAP S/4HANA implementation, including requirement assessment, legacy data gathering, design, integration, and ongoing support.

oOversaw project management (PMO) with test cycles, including HP ALM test scenarios, test script reviews, Integration Test Cycles (ITC), user acceptance testing (UAT), and defect management across multiple SAP environments.

oContributed to the full project lifecycle, including enhancements analysis, design, implementation, testing, deployment, and ongoing maintenance and upgrades, ensuring seamless project execution and long-term system stability.

oDeveloped detailed project roadmaps, monitored progress, and ensured timely delivery of Supply Chain Management (SCM) project milestones, facilitating effective project management and decision-making processes.

Business Operation Analysis and Post Go-Live Stabilization:

oConducted in-depth business operation analysis to identify key process inefficiencies and improvement opportunities

oPerformed process analysis of complex process research and provided appropriate solutions.

oResolved business user’s concerns and prioritized stable solutions to make system tools efficient.

oAssisted in defining business processes and recommended new or current system solutions to streamline processes.

oLed business analysis related to Supply Chain, Material Master, and Inventory Management procedures.

oIdentified issues, evaluated problems, and enforced solutions with the support of business transformation resources.

Change Management and Continuous Process Improvement:

oIdentified, interpreted, and validated internal customer requirements to ensure alignment with the SAP landscape.

oCollaborated with users, transformation, and SAP implementation teams to improve critical business procedures.

oConducted a thorough analysis of complex business process requirements and suggested system solutions.

oActed as a change agent, promoting a culture of innovation and continuous improvement within the organization.

oProvided end-to-end insights and recommendations on best business practices, standardization of operations, data processing, reporting, and internal audit assistances.

Data Analysis and Reporting:

oPerformed data collection from internal and external customers to gather relevant information for analysis.

oPrepared and presented reports, highlighting key findings and recommendations to support decision-making processes.

oConducted quantitative data reconciliation for preload and post-load activities in the system, ensuring data integrity.

oAccurately cleansed and filtered data, checked for inconsistencies, and asked for clarification as required.

oInvestigate and advised on Master Data Governance (MDG) data sets, including Material Master, Vendor Master, and Customer Master, ensuring data accuracy and completeness.

Employee Coaching, Training, and Development:

oProvided ongoing guidance to enhance efficiency, set clear goals for the team, and manage them effectively.

oCreated process maps, SOPs, and training materials, training 120+ supply chain users for efficient SAP use.

oContributed to a streamlined and productive remote work environment, optimizing overall SCM processes.

oFacilitated training sessions and workshops to educate stakeholders on new processes and problem-solving tasks.

oManaged a team of warehouse and meter management experts, implementing optimal SCM strategies aligned with business production planning, resulting in improved inventory management and cost efficiency.

Management of Internal and External Stakeholder Relationships:

oDeveloped internal and external relationships to ensure project governance and alignment with organizational goals.

oEstablished and maintained partnerships with key stakeholders to support business initiatives and improvement.

oTrusted advisor and primary point of contact for process control, providing expert guidance and fostering collaboration.

oFacilitated cross-functional collaboration to drive project success and achieve strategic objectives with peers.

oSME between technical and non-technical teams, ensuring clear communication and alignment on project objectives.

Finance Manager, Supply Chain & Inventory Control

Japan Tobacco International Mississauga, ON Feb 2015 – Jun 2021

In my role as a Finance Manager, overseeing Supply Chain & Inventory Control, I managed financial analysis and legal reporting for supply chain, production, and pricing. This involved handling transactions for over 5,000 SKUs valued at $130 million in quarterly turnover across a factory, multiple warehouses, and stores. I led comprehensive financial analysis projects, providing insights into cost-saving opportunities and improving operational efficiency. My expertise in reporting ensured compliance with regulatory requirements, mitigating financial risks for the organization.

In this role, I have excelled in the following areas:

Supply Chain, Inventory and Warehouse Operations:

oStreamlined inventory management, resulting in a 10% reduction in stock levels and carrying costs.

oImplemented a new inventory tracking system, leading to a 25% reduction in errors and improved data accuracy.

oImproved order fulfillment efficiency by 20% during high-volume periods through the execution of FIFO procedures.

oAnalyzed wholesale and retail customer orders, market demand, and seasonal trends to contribute to strategic plans.

oDeveloped strategic warehouse layout and bin assignments, improving stock storage and turnover efficiency to meet operational goals. Reduced warehouse storage costs by 15% through strategic layout and bin assignments.

Financial Analysis and Reporting:

oManaged budget tracking for inventory and purchase requisitions, ensuring cost-effectiveness and compliance.

oEvaluated cost centers, monitored supplier costs to identify savings, and improve financial performance.

oReconciled the general ledger to ensure accurate financial reporting and compliance with accounting standards.

oAnalyzed SCM costs to optimize efficiency and profitability, resulting in improved inventory turnover rates.

oInitiated cost-saving measures based on analysis, leading to reduced costs and increased profitability.

Forecasting and Budgeting:

oLed supply chain forecasting, considering factors like customer demand, market trends, and inventory levels.

oDeveloped annual budgets for supply chain operations, aligning with organizational goals and financial targets.

oMonitored budget performance, took corrective actions to address variances, and ensured financial objectives met.

oProvided financial analysis to support decision-making for supply chain investments and resource allocation.

oUtilized forecasting models and tools to predict future demand and optimize inventory levels.

Reconciliation and Internal Audits:

oConducted monthly and annual inventory audits, ensuring stock record accuracy and regulatory compliance.

oReconciled stores and distribution centers with SAP records, identifying and resolving discrepancies in a timely manner.

oAnalyzed G/L and P/L transactions to verify stock info, ensuring financial accuracy and JSOX compliance.

oProvided support for supply chain 3PL contracts, ensuring financial settlement accuracy and agreement.

oPresented inventory audit reports to the CFO, summarizing key findings and recommendations for improvement.

Quantitative Analysis and Regulatory Reporting:

oConducted quantitative financial analysis to assess performance, identify trends, and support decisions.

oPrepared and submitted regulatory filings, ensuring compliance with laws and requirements.

oAnalyzed regulatory filings for accuracy and completeness, addressing any discrepancies or issues promptly.

oDeveloped and maintained reporting tools and systems to track regulatory filings and deadlines.

oCollaborated with stakeholders to gather data for timely and accurate regulatory reporting.

oProvided insights based on quantitative analysis to improve efficiency and mitigate risks.

Collaboration with cross-functional teams and stakeholders:

oFunctioned with internal legal, regulatory teams, and stakeholders to deliver business reporting.

oWorked with compliance teams to ensure legal compliance and mitigate risks, developing and implementing SOPs.

oCoordinated with the Government of Canada for reporting, ensuring timely and accurate submissions.

oEngaged with customer service, sales, marketing, and finance teams to align strategies and achieve business objectives.

oCollaborated with logistics teams to optimize supply chain operations and enhance efficiency, as well as with stakeholders, including contractors, vendors, customer service, sales, marketing, logistics, and finance teams, to develop business strategies. Key audit lead for Inventory and Finance, liaising with external and internal auditorso.

Operational Team Building and Leadership:

oImplemented team-building activities that improved collaboration and communication among all levels in the organization, resulting in a 15% increase in productivity.

oDeveloped training programs for enhanced employee skills, leading to 25% efficiency increase.

oLed by example, fostering a culture of accountability and excellence, which led to a 20% reduction in errors and rework.

oEstablished key performance indicators (KPIs) and metrics to track team progress, ensuring alignment with goals.

oProvided mentorship and coaching to team members, improve job satisfaction and a 10% decrease in turnover rate.

Warehouse Operation & Inventory Controller

Archway Marketing Ltd. Mississauga, ON Oct 2012 – Feb 2015

As the technology warehouse and inventory analyst, I oversaw a vast array of high-value electronic and mobile serialized devices, totaling 12,000 active SKUs valued at $1.5 billion. My responsibilities included managing end-to-end processes such as capacity planning and executing physical inventory counts, overseeing receiving and shipping operations, handling returns and damage claims, coordinating Return to Vendor (RTV) processes, and ensuring accurate product kitting and labeling for Apple, Samsung, Google, LG, and BlackBerry products.

Throughout my tenure, I consistently cultivated a positive and collaborative environment within the team. Leading by example, I influenced others through constructive guidance, emphasizing teamwork, dedication, and a commitment to excellence. My leadership style inspired and motivated my teammates to excel and contribute to our collective success. I managed, reviewed, and approved reconciliations, analyses, and the preparation of monthly and quarterly Inventory and Costing schedules. Also, I prepared documentation to support the financial reporting process and audits.

In this role, I have excelled in the following areas:

Shipping & Receiving:

oConducted thorough inbound shipment analysis, ensuring accuracy and quality control on the warehouse floor.

oManaged reconciliation of physical and system stock databases, maintaining up-to-date material data for efficiency.

oDeveloped and maintained KPIs-scorecard reports for stock, shipping, receiving, and reverse logistics activities, providing valuable insights for decision-making.

oProvided expertise in processes affecting repair and return/reverse logistics of communication technology devices, ensuring compliance and efficiency.

Warehouse Operations Management:

oCoordinated with warehouse staff and reviewed reports to visibility on order operations by sizes and financial values.

oUtilized WMS & ERP to ensure sourcing, statistics, and negotiation metrics match databases for stock level accuracy.

oFacilitated stock replenishment across multiple facilities, aligning inventory levels with customer demand forecasting.

oMonitored Min-Max, Lot Size, and lead times to ensure timely product shipments. Implemented process improvements resulting in a 15% increase in efficiency.

Fleet, Facility and Equipment Management:

oOversaw various warehouse equipment and vehicles, managing the entire lifecycle from procurement to retirement.

oActively involved in equipment procurement to optimize warehouse operations and security compliance.

oManaged daily maintenance tasks encompassing HVAC systems, flooring, roofing, dock doors, recycling, waste management, housekeeping, workstation setup, and access control.

oProcured office equipment and oversaw supplies to maintain an organized and well-equipped workspace.

oEmphasized budget control and vendor invoicing for financial responsibility and streamlined processes.

Order and Fulfillment Management:

oOversaw successful new product launches, optimizing warehouse storage and purchasing planning.

oImplemented a robust customer order management system, ensuring timely processing and fulfillment.

oStreamlined order tracking, communication, and resolution, significantly enhancing customer satisfaction.

oUtilized software solutions to optimize inventory accuracy, reducing order processing times.

Project Management:

oLed comprehensive warehouse project management, overseeing client-phase in seamlessly.

oExecuted warehouse restructuring initiatives, optimizing space and workflow efficiency.

oEnsured continuous system maintenance for operational reliability and technological functionality.

oCoordinated multifaceted tasks to enhance overall warehouse performance.

oOrganized product launch arrangements, demonstrating flexibility in managing various parts of warehouse operations.

Team Leadership:

oLed team in end-to-end customer order fulfillment, overseeing picking, packaging, shipping, and tracking.

oManaged a 4 to 6member team, ensuring safe and efficient task prioritization.

oConducted hiring, training, and ongoing support, fostering a culture of learning and growth.

oMonitored performance, conducted reviews, and provided tailored coaching for skill enhancement.

Assistant Operation & Risk Analyst

Kotak Securities Ltd. India Jun 2006 – Aug 2011

Overview: Proficiently conducted financial risk management in a high-volume regulated banking environment. Evaluated stock market fluctuations and assessed their impacts on client portfolios, utilizing insights to assist clients in making critical investment decisions. Implemented effective risk management strategies and demonstrated strong analytical, reporting, and summarizing skills. Provided valuable support to clients, contributing to the overall success of the organization.

EDUCATION & QUALIFICATIONS

Master of Commerce, Accounting & Finance Gujarat University India 2005

Certified as a 4Year Bachelor’s degree through World Education Services (WES)

Additional Endorsements:

SAP Certified Application Associate - SAP S/4HANA Sourcing and Procurement

APICS CPIM BSCM Basics of Supply Chain Management

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