Customer Service Advisor

Mark Stroube

*** ***** ******

Manteno, IL *****

Cell: 815-***-****

E-Mail: ********@*********.***

Summary

Experienced Automotive Service Advisor skilled in exceeding service goals and company expectations by explaining options and maintaining high standards of customer service. Friendly, outgoing, and resourceful with strong listening skills and the ability to ask the right questions to quickly diagnose problems.

Highlights

Good listener

Strong communicator

Worked For Over 20 Year as a Mechanic

Knowledgeable

Problem solver

Quality-focused

Customer service

Basic math ability

Strong technical acumen

Experience

2016 to 4 of 2024

Frankfort IL.

Service Manager

March 1997 to 2016

Scott's U Save Tires and Service Steger, IL

Automotive Service Advisor and Service Manager

In Charge of 10 Out Of 15 Bays and 6 Mechanics

List customer concerns and ask additional questions to diagnose current problems.

Verify current vehicle warranty coverage and explain fee structures.

Prepare accurate and detailed repair orders that describe customer concerns, known issues, and likely causes along with services and repairs required.

Maintain high levels of customer service at all times by taking care of customers’ needs he

increase knowledge of services, fees, and vehicle repair needs.

Update customer records in system with latest mileage, service, and repair information.

Develop and write up repair estimates and keep customers informed of changes.

1987 to 1997

Jim Herr and Sons Repairing

Computer System Diagnosis and Repair. Preventative maintenance, Suspension and Alignment, Electrical Systems, Engine Diagnostic. Brake repair and replacement

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