Social Media Electrical Engineering
Resume:
Elisania Almeida
****************@*****.***
Education
Urban Scholars (UMass Boston) 2005-2007
John D. O’Bryant School of Mathematics and Science – Roxbury, MA 2014
Complete Electrical Academy, Electrical Engineering Certificate (2021)
UTILITARIAN UNIVERSALISTS URBAN MINISTRIES ROXBURY- Community Artist Youth Coordinator (November 2023-Current)
-Mentor youth ages 13-17
-Provide an environment for youth to express art and the history of Roxbury
-Depict the issues of Social Injustice, Racism, and Inequality of our pastas opposed to our community currently through artistic expression, mindfulness, and engagement
-Join various monthly community meetings to collaborate with other activists in our city
-Provide opportunities for the youth of our community to grow in career field they wish to pursue
-Organize community events for the awareness of our organization
-Manage student intern payroll
Professional Experience
GRANITE TELECOMMUNICATIONS (August 2023-November 2023)- Quincy, MA
POTS REPAIR
-Manage customer accounts
-Troubleshooting electrical errors at demarc of location
-Communicating directly with Local Carriers to report and repair electrical errors, units, and system communication codes
-Manage long-term commercial wholesale contracts, infrastructure solutions, advanced data services, broadband, and security services to our customers
-Receive inbound calls from carriers and reporting repairs for our database.omers at significant savings
SKIN MD LASER AND COSMETIC GROUP ( November 2022- May 2023)
Duties included onboarding customers, scheduling appointments, making sure post-op treatment plans were in order, assisting in using social media platforms to help onboard clients.
SIMPLISAFE HOME SECURITY INC Downtown Boston, MA
●Office of The CEO Account Specialist:(SIMPLISAFE) (March 2021-July 2022): Handle all Company wide Escalations pertaining to;
oFalse alarm fines in which customers were billed by their Municipalities for false alarms.
oHandle any legal matters in which a customer wishes to present the company with a law-suit or matter pertaining to the law.
oHandle break-ins in which a customers security had been compromised and/or they had a breach in security where items were taken from the location.
oHandle any account belonging to a deceased customer whose executor of estate or family member provides a death certificate needing to gain access to their account.
oMy specialty is retaining all customers with a “first call” resolution attitude. Handling any situation that was deemed unique or “unfixable” and ensuring the customers confidence in the company moving forward is always a top priority. Customer satisfaction is key.
●Tech Support Representative (2018-2021):
Assist customers create Monitoring Accounts/Activate services,
Provide troubleshooting help to ensure each customer understands the functionality of their home security system and answering questions pertaining to their active service or billing.
●Retention Lead (2019-2020): Manage Representatives performance, attendance, weekly hours, as well as answering team questions for reps who are on active calls, and assist with alterations on accounts that need to bemade or escalations that need to be handled from a leadership level (2020-2021)
●Retention Representative ( SIMPLISAFE) (2018-2019): Help customers stop their monitoring services as well as help the customer make the best decision for their security once they stop services. I was responsible for reminding the customer why they should choose SimpliSafe and provide an alternative to continue services with us/ helping troubleshoot or fix any issue that led up to the customer wanting to stop their service.
ALLIED UNIVERSAL SECURITY SERVICES (Takeda Pharmaceuticals)
Cambridge, MA 2015-2017
● Guard posts
● Report any onsite issues with Machines
● Record Machine data/respond to Alarms
LABOURE CENTER BOSTON South Boston, MA 2012-2013
● Tutored children ages 8-11
● Created a fun yet educational atmosphere for the children
Volunteerism -Personal Undertakings
TOYS FOR TOTS Dorchester, MA
● As part of a program called Girls Group, we annually volunteered at Toys for Tots.
There I helped organize an array of clothes, shoes, and supplies for children who
were less fortunate.
BOSTON BALLET Back Bay, MA
● I studied ballet for three years; learning discipline, patience, responsibility, and
respect.
MUSIC/BAND
● Music has always been a part of my life. I started playing in orchestras/big bands very young. I play piano, trombone, baritone, guitar, marimba, and I am also a vocalist and a composer.
I do music engineering and love music production of any sort.
Community counseling online-
Helping those in my community with everyday conflict resolution, confidence building, and providing unity through online platforms. Also helping my community organize music events and shows.
Contact this candidate