It Systems Cloud Operations

Johnson Reagan X

Contact: 824-***-****

E-mail: ***********@*****.***

PROFILE SUMMARY

Performance-driven IT professional with over 14+ years of experience specializing in VMware Horizon View, VMware vSphere, Azure, Azure Virtual Desktop (AVD), and Windows Server environments. Strong focus on cloud operations and virtualization, dedicated to enhancing system performance and user experience.

CORE COMPETENCIES

VMware vSphere

VMware Horizon View

Windows Operations

Cloud Operations

Azure Administration

Azure AVD

EDUCATION

B.SC - Bachelor of Industrial Electronics from Bharathidasan University (2001-2004).

ORGANIZATIONAL EXPERIENCE

Xchange Techs Star Alliance LLP, Bangalore

VMware VDI Administrator

May 2020 - Present

Installation, configuration, and upgrading of VMware Horizon View components, including Connection Server, Replica Server, UAG, App Volumes, and Horizon Client.

Provisioned and managed desktop pools and Remote Desktop Session Host (RDSH) environments aligned with user requirements.

Employed Dynamic Environment Manager (DEM) for effective profile and policy management across desktop settings.

Deployed App Volumes for application layering and created writable volumes for personalized user experiences.

Resolved technical issues, including black screen errors and agent connectivity problems, enhancing overall performance in Horizon and vSphere environments.

Maintained Instant Clone, Linked Clone, and Full Clone desktops to ensure optimal resource allocation.

Configured Unified Access Gateway (UAG) for secure remote access and managed resource pools for efficient CPU and memory allocation.

Executed VM migrations using vMotion and Storage vMotion to improve workload mobility.

Implemented Distributed Resource Scheduler (DRS) and High Availability (HA) clusters to ensure load balancing and failover resilience.

Managed data store creation and network connectivity through virtual and distributed switches.

Monitored system health and performance using vRealize Operations Manager, addressing potential issues proactively.

Conducted patching and upgrades for vCenter and ESXi hosts, ensuring system integrity and security.

Installed and configured guest OS with VMware tools, cloning VMs, and managing snapshots and templates.

Unisys Global Services, Bangalore

System Specialist-3

Feb 2015 - May 2020

Deployed and managed session hosts, optimizing virtual machine sizes to meet user workload demands.

Implemented FSLogix Profile Containers for consistent user experiences.

Developed and maintained golden images for session hosts, ensuring updates and optimizations.

Conducted regular backups of session host images and user data, safeguarding configurations.

Enforced security policies, including multi-factor authentication (MFA) and data encryption.

Monitored Azure Virtual Desktop (AVD) performance metrics, resolving connectivity and application performance issues efficiently.

Provided end-user support for connectivity issues, enhancing overall user satisfaction.

Planned capacity for Hyper-V clusters, optimizing resource allocation and performance.

Managed provisioning of on-premises and cloud VMs, facilitating project delivery through CLM interfaces.

Kaseya Software, Bangalore

System Engineer

Apr 2009 - May 2014

Resolved issues related to DHCP, DNS, file, and printer servers to ensure system reliability.

Installed, configured, and maintained Windows servers and Active Directory domains.

Collaborated with end-users to address incident tickets and resolve issues within defined SLAs.

Coordinated with vendors to troubleshoot and resolve significant hardware issues, ensuring compatibility.

Managed project-related tasks through Jira and participated in daily client calls and internal meetings for alignment on requirements.

Conducted patching activities and addressed compliance-related issues based on monitoring dashboards.

Handled security incidents, including logging, hardening, antivirus management, and vulnerability assessments.

Created and managed group policies while troubleshooting system errors and performance issues.

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