Customer Service Sales Representative

STEVIE

WILLIAMS

P.O. Box *****, Beaumont, TX ***20, 409 -223-6894, *******@*****.***

PROFESSIONAL STRENGTHS

Responsive and adaptable always looking to improve strategies. Effective Sales Representative providing excellent customer service. Loss Prevention Officer promoting tight security and safety for all parties using efficient surveillance techniques. Security-minded professional with expertise surveilling large organizations and deterring theft. Detail-oriented with exceptional work ethic. Restaurant Management. SKILLS

• Sales • Theft prevention • Customer Service

• Customer Service • Supply stocking • Store auditing

• Theft investigation • Fraud detection • Food Safety

• Quality assurance • Equipment operation • Kitchen setup Assistant Manager

Sonic – Orange, Texas February 2023 – March 2024

Prep work to include preparing ingredients for food preparation. Maintaining cleanliness of back line of restaurant. Assist in food preparation. Training of new employees. Kept stations organized and ready for production demands by coordinating smooth restocking of line supplies. Protected product quality by enforcing control procedures and production work orders. Cleaned and maintained walk-in refrigerators, gas stoves, and commercial ovens.

General Manager

Hut American (Pizza Hut) – Port Arthur, Texas July 2022 – January 2023 Prep work to include preparing ingredients for food preparation. Maintaining cleanliness of Restaurant. Assist in food preparation. Recruiting, hiring and training all restaurant staff, including servers and hosts. Scheduling employees to ensure shifts have proper coverage. Streamlining the restaurant processes to improve the guest experience. Monitoring restaurant finances, including sales and expenses. Enforcing food handling regulations and other guidelines to increase guest safety. Promoting the restaurant and finding ways to bring in more customers. Handling customer complaints. Completing necessary paperwork, such as sales, inventory and staff attendance reports Sales Representative July 2021 – July 2022

Lowes Beaumont, Texas

Provide great customer service, greeting Customers, and answering questions in a friendly and courteous manner. Assisting customers with selections and decision making throughout the buying process. Monitoring of supply and demand to keep up with stock orders. Cross-selling of products throughout the store and ringing up customers using POS system. Directing customers to merchandise throughout the store. Maintain presence on sales floor to keep up with customer demand. Communicate with Sales Manager regarding supply and demand Store Protection Specialist

January 2021 – July 2021

Ross Stores Beaumont, Texas

Provide great customer service, greeting Customers, and answering questions in a friendly and courteous manner. Recognizes Associates using Company recognition programs. Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc. Mitigating Theft & Fraud. Used onsite surveillance equipment to monitor for theft and safety concerns. Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior. Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicate to Store Leadership and Loss Prevention team Store Manager September 2011 - March 2021

Jack in the Box Beaumont, Texas

Recruits, selects, trains, develops, and evaluates restaurant employees. Monitored staffing levels to ensure sufficient development and talent; ensures systems for training employees on workstations are fully implemented and adhered to by management and crew. Identified and developed internal candidates for management and Team Leader positions. Supervised inventory control measures and collaborated with purchasing personnel to verify consistent and cost-effective replenishment. Managed daily activities to achieve excellence in restaurant operational performance. Maintained the brand image of restaurant cleanliness, maintenance, and excellent service. Addressed and resolved escalated customer complaints.

Line Worker November 2019 - November 2020

Red Lobster Beaumont, Texas

Prep work to include preparing ingredients for food preparation. Maintaining cleanliness of back line of restaurant. Assist in food preparation. Training of new employees. Kept stations organized and ready for production demands by coordinating smooth restocking of line supplies. Protected product quality by enforcing control procedures and production work orders. Cleaned and maintained walk-in refrigerators, gas stoves, and commercial ovens. Memorized recipes and cooked meals to meet all required nutrition and portion specifications. Met fast-paced customer demands by cooking 100+ meals each day. Back of House Worker January 2020 - October 2020

Luby's Beaumont, Texas

Improved team knowledge and abilities by training each in proper procedures and standards. Investigated and resolved complaints regarding food quality, service, and accommodations. Complied with health and fire codes with strong oversight of food storage, preparation and cleaning procedures. Served customers by going above-and-beyond to offer exceptional support for all needs. Helped team handle high-volume work by prioritizing tasks and organizing supplies. Dock Worker February 2019 - August 2019

Port of Beaumont Beaumont, Texas

Enforced worksite safety and adherence to OSHA protocols, providing timely resolution for identified hazards. Monitored material use and replenished supplies proactively to support project completion. Managed stringent deadlines by defining and modifying work sequences to meet ship cargo schedules. Loaded and unloaded cargo coming into and leaving Port. Maintained code compliance for all jobs with strict conformance to quality standards. Operated Forklift while adhering to all safety procedures. Operated crane while adhering to all safety procedures.

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