Customer Service Representative

Michael N Kelly Byron, GA *****-****

***********@*****.***

Home 478-***-****

Cell 478-***-****

Fork Lift Operator

Seven Years experience operating many different kinds of Forklifts, Both indoor and outside

Customer Service Representative,

Equipment Installer, Field Service Engineer,

Technical Operations Trainer,

Service Manager, Service Technician, Technical Support, Fork Lift Operator, Truck Driver, Logistics Coordinator, Quality Control Assessor,

Parts Department, Parts Counter Sales,

Sales

Summary

I am a Self Starter with,

Strong Communication Skills

Excellent Customer Service Professionalism

Works well as a Team Leader and Team Player

Great at Troubleshooting and Problem Solving

The ability of Self Training and Training Others

I am very proficient at, Electrical work, Circuit Wiring & Troubleshooting, Plumbing, Pipe Fitting, Mechanical work, Automotive work, Small Engine repair, Carpentry, Brazing and Soldering, Painting, power painting, Assembling all kinds of things. Using all hand tools, Power tools and Diagnostic Equipment. Fork lift operator,

A vast knowledge of systems that include Electronics, Electrical, Heating and Air conditioning, Ventilation, Refrigeration, Water cooling systems, Water filtering systems, Reverse Osmosis systems, Gasoline power equipment, Appliance, Power Equipment, and more.

Years of knowledge gained through training from past employers, equipment manufacturers and senior service technicians.

Experience in Customer Service, Delivery and Installation, Training of Personnel, Service and Repair

Experience

Enterprise Rent A Car 2023 to 2024

Driver

Worked as a Driver at the Pio Nono Ave location in Macon GA from 9/26/23 to 5/10/24 Responsible for transportation and movement vehicles from several Enterprise locations And New car Dealerships throughout central Georgia John Wesley Villas 2018 to 2023

Landscaper

All aspects of landscaping, grounds keeping, preparation and planting of flower beds, Maintenance, installation and repair of equipment and irrigation systems Kooler Ice, Byron, GA 2012 to 2018

Field Service Representative III

Installation, Service and Repair of:

“Kooler Ice” Ice and water vending machines

Training customers and employees on how to operate and maintain machinery Performing trial runs of machinery to ensure performance and quality control Preventive maintenance of machines

Remanufacture of used machines to bring back to like new specifications and performance

Loading of machines onto trailer, driving to customers locations across country, delivering, placing machines, instructing plumbers and electricians Starting up machines, doing final checks and customer training Manufacturing, Production Floor, Quality Control

Customer Service and Technical Support

Mike's Taylor Service, Byron, GA 1998 to 2011

Owner / Operator

Installation, Service and Repair of:

Soft serve ice cream machines

Self - pasteurizing ice cream machines

Combination ice cream - shake machines

Frozen beverage machines

Food service and cooking equipment

Operator training and customer support.

Taylor Freezer of New England, Norwood, MA 1989 to 1998 Senior Service Technician

Installation, Service and Repair of:

Soft serve ice cream machines

Self - pasteurizing ice cream and shake machines

Frozen carbonated beverage machines

Cappuccino - espresso machines.

Ice machines

McDonald's Grills

Restaurant cooking equipment

Training of new technicians.

Customer Relations and Support.

Dispatching of service technicians.

Training of operational procedures to Management at McDonald's Corporate Office

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