Customer Service Relations
Resume:
Catherine Cobb
*******@*****.***
To secure a position with a company that will utilize my skills and extensive training to my full potential. I am a very self- motivated individual who takes pride in my work. I have strong organizational skills, and with my experience in a wide variety of customers, and in customer relations I can handle any fast-paced environment and multitask. I can adapt well to change, and can complete any task with confidence.
Flips Dart Pool and Cocktail February 2024-June 2024 Manager/Bartender
Responsible for inventory, scheduling, and training new employees. Experienced with placing liquor and beer orders, as well as receiving them and placing them into inventory. Extensive experience opening and closing the location, including counting register, making deposits, and holding employees accountable for discrepancies. Two Charlie's Bar and Grill 2022-2024
Bartender
Responsible for cash deposits, customer service, serving responsibly, and food handling. Experienced with closing procedures as well as opening procedures. Experienced with handling any customer issues, as well as ensuring customers are satisfied while adhering to TABC protocol.
Roosters Roadhouse 2015-January 2022
Manager
Responsible for employee schedules and employee files. Handled all daily/nightly deposits. Responsible for new hires and new employee training. Handled many different customer and employee situations. Customer care and satisfaction. Set up delivery and inquiries with reps. Checked inventory weekly and completed any product and/or supply orders.
TGI Fridays – DFW Airport Jan 2016-Feb 2017
Server
Duties Included familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi- course meals and tallying bills. Very high paced environment and was able to multi-task accordingly Legends Bar – ATT Stadium June 2016-May 2017
Lead Bartender
Responsible for bar staff scheduling and training. Completed inventory weekly. Accurately recorded drink and food orders in a timely manner. Handled money and daily deposits.
Body Central 2012-2015
Retail Manager
Opened 4 different stores as training manager. Completed employee schedules. Responsible for new hires. Performed customer service and management training for new hires. Deposits and invoices completed daily. Weekly inventory check and supply ordering. Answered phones and handled all
customer questions or concerns.
Skills:
Computer Skills Leadership Critical Thinking
Customer Service Problem Solving Flexibility
Organization (Filing, Communication Attention to Detail scanning, Etc...) Active Listening TABC Certified
Multi-tasking Teamwork
Professional References:
Marilynn Powell – 817-***-****
Amanda Wright – 936-***-****
Jenna Smith — 940-***-****
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