Customer Service Data Entry

**** ********* *******

Erie, PA *****

814-***-****

************@*****.***

Summary of Qualifications

Dedicated and focused Customer Service Specialist who excels in

prioritizing, completing multiple tasks simultaneously, delivering

exceptional customer service, and following through to achieve project

goals. Answers a high volume of incoming calls while handling in-person

inquiries from clients and colleagues. Flexible, hardworking, and with

strong drive to succeed.

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Key Strengths

. Self-motivated professional with strong customer service background and

proven customer service success

. Great team player with profound ability to work in a demanding

environment

. Proficient in the use of computer with experience with software such as

Microsoft Office products

. Personable with proven ability to communicate and develop rapport with co-

workers and customers at all levels

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Professional Experience

Bethel Outreach, Erie, PA

Clerk

. Performs a variety of Internet research functions and uses word

processing, spreadsheet and presentation software. Duties also include

fielding telephone calls, filing and data entry. May assist with overflow

work from administrative and executive assistants and fill in for the

office receptionist as needed.

The Sight Center of Northwest Pennsylvania, Erie, PA

Administrative Assistant Volunteer

Career Concepts, Erie, PA

Receptionist

. Greet customers and answering phone calls, filing with data entry.

Verizon Inc., Pittsburgh, PA

Directory Operator

. Executed directory assistance calls in the US, Canada, and Puerto Rico

. Operated communication systems, such as telephone, switchboard, intercom,

two-way radio, or public address.

. Answered incoming calls, greeting callers, providing information,

transferring calls and/or taking messages as necessary.

. Routed emergency calls appropriately and paged individuals to inform them

of telephone calls using paging and interoffice communication equipment.

. Relayed and routed written and verbal messages; placed telephone calls or

arranged conference calls.

. Arranged documents through typing, word processing.

Erie Metropolitan Transit Authority/LIFT, Erie, PA

Receptionist Scheduler

. Responsible for scheduling para-transit clients, processing Lift

applications, and entering data. Performed various administrative

assignments within transit authority which included proprietary software

for data entry and retrieval; update and maintain customer data; familiar

with general office equipment copier, fax and mail equipment.

. Interacted with numerous external customers daily with a wide variety of

information request.

. Made decisions regarding the most effective way to respond to the

customer. Addressing a video display terminal to execute national 411,

and enhanced listings

OB GYN Associates, Dr. Ellen Daily, Erie, PA

Medical Assistant

. Performs routine procedures to obtain claimant's medical history, record

vital signs and complete lab requisitions

. Performs standard diagnostic procedures accurately, efficiently, and with

the highest quality including but not limited to: preparation of lab

specimens for laboratory courier, pulmonary function test (PFTs),

arterial flow Doppler studies, and other clinical diagnostic studies

assigned to meet the needs of the organization

. Performs housekeeping functions such as: changing exam room table paper,

upkeep of cleanliness of the entire office (exam rooms, bathrooms,

waiting area, front office, lab room, etc.), ensuring all equipment is

clean and presentable

. Chaperone during an examination

. Other duties as assigned to meet the needs of the organization

First Federal Savings and Loan, Erie, PA

Data Entry Clerk

. Check completed work for accuracy and make any required changes

immediately

. Respond to information access and retrieval requests from authorized

members

. Create and maintain logbooks of entered and changed data

. Assist in developing and maintaining improved records within the database

system

Visiting Nurses Associations, Erie, PA

Accounts Payable Clerk

. Reconciles processed work by verifying entries and comparing system

reports to balances

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Education

Erie Business College, Erie, PA

. Graduated in May 2004 with Associate degree specializing in Sales

Marketing Management. Relevant Coursework: Human Resource Management,

Organizational Behavior, Technical Writing, and Spreadsheet Development,

and administrative law.

Athari Durr

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