Business Operations General Manager
Resume:
Wayne L. Plummer
** ******* ****, ****, ** ****2
Cell: 207-***-****
E-Mail **************@*****.***
**/**** ** ******* ******* Manager Snap Fitness Self-Employed
****-**/**** ******* ****ec South Portland, Maine
Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
Engaged employees in business processes with positive motivation.
techniques
Resolved escalated customer issues and boosted retention rates.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
Boosted branch sales by developing and deepening customer loyalty.
Assessed budget plans and present costs to forecast trends and recommend changes.
Met deadlines by proactively managing individual and team tasks.
2001-2013 Owner Marine Cargo Services Limington, Me
Drove business development and customer acquisition by devising targeted marketing and promotions plans.
Sourced vendors and negotiated fair contracts for supplies.
Improved profitability by streamlining costs and optimizing prices.
Maintained high standards of quality through continuous reviews of
company S.O. P’s
Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
Engaged employees in business processes with positive motivational techniques.
Resolved escalated customer issues and boosted retention rates.
Enhanced production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
Boosted sales by developing and deepening customer loyalty.
Assessed budget plans and present costs to forecast trends and recommend changes.
Met deadlines by proactively managing individual and team tasks products and service.
1990-2001 Manager Caleb Brett South Portland, Maine
Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
Engaged employees in business processes with positive motivational techniques.
Resolved escalated customer issues and boosted retention rates.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
Boosted branch sales by developing and deepening customer loyalty.
Assessed budget plans and present costs to forecast trends and recommend changes.
Met deadlines by proactively managing individual and team tasks.
Education
1979-1981 Business Classes Westbrook College Portland, Maine
Special Skills I have held or do hold.
CDL B License
Correction Officer Certificate
Scuba Diver
Osha
EMA Assistant Director
Fire Fighter 2
EMT
Planning Board
Osha 10 Course
Budget Committee
References
Bruce Yates-Global Petroleum Branch Manager 617-***-****
Dana Fraktman-Global Petroleum Vice President 781-***-****
Rich Traver-Amspec Services East coast Marketing Manager
Contact this candidate