Customer Service Technical Support

Abdul Kates

Richmond, CA *********@*****.*** 341-***-****

PROFESSIONAL SUMMARY

Highly motivated, Team worker with years of experience in using my physical strength, organizational skills, and general problem-solving knowledge to help me with my work on a day to day basis. Strong knowledge of safe lifting techniques and safe work practices in sub-zero environments. Team player willing to work long shifts to support company goals without compromising output quality. Very detailed in making sure that I complete all of my task effectively and efficiently.

SKILLS

●Customer Service

●Teamwork

●Critical Thinking

●Strong Leadership

●Excellent Customer Service

●Oral Communication

●Certified Security Guard

●Quick Learner

●Time Management

WORK EXPERIENCE

Customer Service Representative

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Tracked orders from start to finish to ensure timely delivery of goods or services.

Identified areas of improvement in customer service processes and suggested changes accordingly.

Conducted regular follow-up calls with customers after resolving their issues.

Maintained a high level of professionalism when dealing with difficult customers.

Maintenance Technician

Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.

Conducted electrical repairs on motors, lighting systems, and other related components.

Diagnosed mechanical problems using visual inspections and test instruments.

Repaired or replaced faulty wiring, switches, relays, and other electrical components.

Responded promptly to emergency breakdowns at any time during shift hours.

Provided technical support to production staff for machine troubleshooting needs.

WORK HISTORY

Nickleberry Builders Richmond, CA

Energy Works Wholesale Richmond, CA

Cytosport Benicia, CA

EDUCATION CERTIFICATIONS

Certificate of Economic Empowerment

Certification of BSIS Guard Card

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