Customer Service Package Handler

Ashley Loyd

**** ********** ******, # * *******, TN 38127 901-***-**** ****.*********@*****.*** PROFESSIONAL PROFILE

Customer service oriented, patient-centered professional with a collaborative approach to assess, plan, manage, and advocate for options and services. Communicates effectively to meet individual needs and coordinates available resources to promote quality outcomes.

Bilingual – Fluent in English and Spanish.

Demonstrates independent work initiative, sound judgment, and attention to detail.

Well-organized, manages time and priorities in multi-task environments.

Strong written and verbal communication skills.

Microsoft Office Applications – MS Excel, MS Word, MS PowerPoint. KEY QUALIFICATIONS

Advocacy Counseling Case Management Social Services Healthcare Delivery Vulnerable Populations Wellness Crisis Intervention Crisis Response Intervention Strategies Behavioral Health Intervention Evaluation Methods Self-Care Community Resources Public and Community Health Systems Program Planning Interview Techniques Delivery of Services Program Management Social Programs Family Dynamics Diversity Cultural Diversity Human Behavior Social Welfare Values and Ethics Medical Terminology HIPAA Compliance Interpersonal Professional Communications Allied Healthcare Health and Human Services Anatomy & Physiology Pathophysiology

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2021 LeMoyne-Owen College – Memphis, TN Bachelor of Arts Degree, 2019 WORK EXPERIENCE

Amazon – Memphis, TN 03/2021 – Present

Production Associate

Stock and store incoming inventory, package merchandise for shipment, and stow items in correct bin.

Clean and organize workstation, scan items to verify location in system or turn it over to overage.

Ensure no items are damaged or broken and trained in packaging area to remain alert for damaged items. Adecco / Nike – Memphis, TN 06/2020 – 10/2021

Package Handler

Packed shoes in boxes, scanned into inventory system, and retrieved and packaged orders that were ready to ship.

Collected totes, selected customer orders, ensured shoes in boxes were matched, and reported discrepancies.

Picked orders, used handheld scanner to verify items, and placed items in totes to send off for shipment. FedEx Express – Memphis Hub – Memphis, TN 03/2014 – 05/2020 Package Handler

Transferred freight shipment onto airplanes for transport, scanned items, and loaded them onto carts.

Handled customer packages with care, maintained a clean workstation, and checked for damage to packages.

Placed broken items in storage can, ensured tracking number accuracy, and verify packages had labels.

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