Office Manager Customer Service
Resume:
Susan wagy
Poplar Bluff, MO *****
***********@*****.***
Work Experience
Office Manager
Legacy Hospice-Poplar Bluff, MO
January 2024 to Present
• Collaborated with IT department to troubleshoot hardware/software issues and ensure smooth functioning of office equipment
• Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/ subcontractors in a professional manner
• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
• Oversaw inventory management, ensuring adequate supply levels while minimizing waste and reducing costs by XX%
Assistant Manager
Factory Connection-Poplar Bluff, MO
July 2023 to January 2024
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
• Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
• Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively
• Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
• Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
Admissions Coordinator
Perry Oaks Manor-Perryville, MO
November 2021 to May 2022
Make admission packets
Follow up on referrals in timely manner
Process Medicare/medicaid
Update EMR
Weekend supervisor
Meet with families/patients and give facility tours and answer questions Education
Administrative Assistant in Business
Metro Business College-Cape Girardeau - Cape Girardeau, MO December 1999 to March 2001
High school diploma
Ellington, MO
August 1984 to May 1988
Skills
• Software Troubleshooting
• Hospice Care
• Office Management
• Microsoft Windows
• Accounts Payable
• Payroll
• mileage
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