Help Desk Product Support

Shanasia Mcclain.

(***) *** - ****

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Hello future employer I am shanasia mcclain & I possess Proven leadership qualities Strong organizational & problem - solving abilities that may assist your organization. I am a quick learner that can be easily trained as well as a fair leader who can guide others.I am willing to accept challenging responsibilities as well as apply my skills and positive energy to your business.

Qfs, Nyc 12/2022 -11/2023

• Supervisor/maintenance

• Trained trainees on daily work, set schedules

• Garbage disposal, sweeping/mopping,vents, vacuuming, driving

• Opened/closed location

Maximus, Nyc, - 07/2022 -02/2023

• High call volumes and multi tasking.

• Answer phones, transferring calls to various department and taking message

• Processed inquiries accurately and in a timely manner

• Inbound /outbound calls and experienced in taking 150 - 300 calls per day and able to resolve customer issues

EZ PASS, NYC. — 03/2021 - 06/2022

• Assisted customer queries, issues and/or concerns pertaining to personal information & sensitive documentation.

• Maintained positive attitude while working with customers & co-workers also keeping track of customers record for higher management.

• High call volumes and multi tasking.

• Answer phones, transferring calls to various department and taking message

• Utilized computer literacy like Microsoft office

• Answered Help Desk calls, documented requests and issues for programmers in ticketing software.

• Managed phones and email requests

• Managed high ticket volume and provided specialized product support via phone, email and chat.

MAINTENANCE, L.A. FITNESS S.I. N.Y. — 10/2018 - 04/2020

• Performed daily maintenance around the gym notifying management of occurring deficiencies that need repair carried out heavy cleaninq tasks.standing for Over 5 hours on end multi tasking sanitizing are during Covid.

MAINTENANCE, CITI CHUTES NYC 04/2017– 10/2018

• Clean building chutes eliminating air pollution in buildings, set up and dissemble machinery.power washing incinerators Sanitizing units. Education

Wake technical community college — 2015

Ralph R. Mckee High school — 2009 ( Graduate )

Skills :

• Anti-bully advocate

• Youth leadership

• co founder of The stop bullying project 10+ years

• 8/16 Hr security certificate

Contact this candidate