Customer Service
Resume:
Shaani Ausbie
Las Vegas, NV *****
***************@*****.***
Professional Summary
Determination, is my, Motivation
Authorized to work in the US for any employer
Work Experience
Housekeeping
Reliance Hotel-Las Vegas, NV
August 2022 to January 2024
• Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
• Stock and replenish supplies such as toiletries, towels, and bedding to ensure guest satisfaction Janitorial Worker
ABM (Allegiant Stadium)-Las Vegas, NV
April 2022 to August 2022
• Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
• Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies
Cashier/Customer Service
Pinkbox Donuts-Las Vegas, NV
November 2021 to March 2022
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
In Home Care Provider
In Home Support Services (IHSS)-Bakersfield, CA
February 2019 to October 2021
• Transported clients to medical appointments, errands, and recreational activities as needed
• Monitored and reported any changes in client health conditions to healthcare professionals and family members
• Assisted clients in maintaining a clean and organized living space, enhancing their quality of life
• Provided emotional support and companionship, reducing feelings of loneliness and isolation Cashier/Sales Associate
Target-Bakersfield, CA
September 2019 to February 2020
• Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
• Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally Field Associate
Driveline Retail Merchandising-Bakersfield, CA
August 2014 to December 2019
• Managed inventory levels by analyzing sales data, forecasting trends, and making accurate replenishment decisions
• Conducted regular analysis of sell-through rates by category or SKU to optimize inventory allocation based on demand patterns
Agent
Assurance Wireless-Bakersfield, CA
April 2018 to January 2019
• Effectively communicated product information and resolved customer complaints or concerns
• Contributed to the development of knowledge base articles to improve self-service options for customers
Commercial Janitorial Cleaner
HILLS CLEANING SERVICES-Bakersfield, CA
August 2015 to January 2017
• Performed daily cleaning and maintenance tasks, including sweeping, mopping, dusting, and vacuuming
• Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies
• Maintained cleanliness of common areas such as lobbies, hallways, and elevators on a regular basis Cashier/ Floor Apparel
Sport Chalet Sporting Goods-Bakersfield, CA
December 2014 to November 2016
• Supported other front-of-house staff members during busy periods by assisting with tasks such as bussing tables or restocking condiments
• Efficiently processed gift card transactions while adhering to established protocols for activation, redemption, and balance.
Education
Associate's degree in Business Administration
Colorado Technology University - Colorado Springs, CO October 2021 to February 2023
GED
Madera Adult School - Madera, CA
September 1999 to January 2001
Skills
• Time Management
• Sales
• Customer service
• English
• Communication skills
• Leadership
• Merchandising
• Home Care
• Laundry
• Food Preparation
• Cash Handling
• Meal Preparation
• Caregiving
• Cleaning Experience
• Presentation Skills
• Retail Sales
• Commercial Cleaning
Languages
• English - Fluent
Certifications and Licenses
Food Handler Certification
July 2021 to July 2024
Food Handling certification to handle food or work in restaurants. First Aid Certification
Driver's License
September 2021 to March 2030
Assessments
Retail customer service — Proficient
February 2024
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Wesley Davis Foundation
September 2011 to Present
The Wesley Davis Foundation is to help the troubled youth. Some of us have been there, so, we know exactly what they're going through. We feel, that if we pay attention more to them and share our story's and what we did to over come those difficult times in our lives, then the world wouldn't be so filled with so much disappointment. They would grow up knowing that the world is what we make it and that if you want better, you'll do better
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