Scrum Master Business Analyst

ANNE B. OTOO

Certified SAFe Scrum Master / Business Analyst/Project manager

Aurora, CO 80015 •****.******@*****.***• 720-***-**** • LinkedIn. https://www.linkedin.com/in/anne-b-otoo

PROFESSIONAL SUMMARY

●Experienced Scrum Master and Agile professional with a robust background in orchestrating Agile processes, enhancing team dynamics, and driving successful project outcomes. Proven expertise in facilitating Scrum ceremonies, managing product backlogs, and implementing continuous improvement initiatives. Adept at collaborating with cross-functional teams, stakeholders, and product owners to align project goals with organizational objectives. Strong track record in leveraging Agile methodologies and tools to improve efficiency, productivity, and project delivery.

●Accomplished Scrum Master with experience in Agile, Scrum, and SAFe methodologies, successfully leading teams to optimize project outcomes and enhance productivity.

●Expertise in orchestrating daily Scrum ceremonies, including backlog refinement, sprint planning, sprint reviews, and retrospectives, using tools like Rally and JIRA.

●Skilled in coaching and mentoring teams, promoting Agile best practices, and driving continuous improvement initiatives to achieve sustainable project success.

●Proven ability to collaborate with Product Owners to effectively define, plan, and manage product backlogs, ensuring alignment with strategic objectives.

●Experienced in managing cross-functional teams, facilitating effective communication, and fostering strong relationships with internal and external stakeholders.

●Adept at planning, coordinating, and executing Program Increment (PI) Planning, aligning multiple team objectives for comprehensive project execution.

●Successfully implemented Agile frameworks and methodologies tailored to organizational needs, improving team efficiency and adaptability.

●Demonstrated capability in developing comprehensive project plans, schedules, and resource allocations to meet defined goals and deliverables.

●Proficient in utilizing Agile tools such as JIRA, Confluence, Rally, and others to enhance project management and team collaboration.

●Strong background in technical skills, including programming languages (Java, JavaScript), web development, cloud and DevOps technologies, and enterprise solutions (SAP, Salesforce).

PROFESSIONAL EXPERIENCE

Sandia National Labs Albuquerque, NM

SAFe Scrum Master June 2023-Present

●Orchestrated daily scrum meetings, backlog refinement, sprint planning, sprint reviews, and retrospectives using RALLY software to streamline Agile processes.

●Served as a servant leader for multiple onshore and offshore Scrum teams, promoting and upholding Agile best practices to optimize team dynamics and project outcomes.

●Championed continuous improvement initiatives within the teams, coaching members to enhance productivity and maintain a sustainable pace that aligns with organizational goals.

●Fostered strong relationships with both internal and external stakeholders, ensuring transparency and effective communication throughout project lifecycles.

●Collaborated closely with Product Owners to effectively define, plan, and manage the product backlog, ensuring clear priorities and alignment with strategic objectives.

●Engaged in diverse professional development activities, including participating in Communities of Practice, attending conferences, and pursuing both classroom training and independent study to advance personal and community expertise.

●Led the successful planning, coordination, and execution of Program Increment (PI) Planning, integrating inputs and aligning multiple team objectives for comprehensive project execution.

●Implemented and adapted Agile frameworks and methodologies to meet the specific needs of the organization, significantly improving the efficiency and adaptability of project teams.

Edward Jones St. Louis, MO

Scrum Master May 2019-July 2023

●Facilitated Backlog refinement, sprint planning, Daily stand up, Sprint Review and Retrospective meetings using Agile Methodology.

●Oversaw the initiation, planning, execution, and closure of multiple projects within defined constraints.

●Developed and maintained comprehensive project plans, schedules, and resource allocations in alignment with goals.

●Partnered with business stakeholders and product management to understand priorities, requirements, blockers, and goals.

●Provided project level analysis producing necessary user stories, business requirements, process flows, user acceptance criteria, use cases, future state proposals (to-be solutions) and UAT (user acceptance testing) plans.

●Conducted roadmap planning and perform comprehensive business analyses to ensure all project goals are understood and translated into functional and workable requirements.

●Drove requirements to development, into production and conducted post-production validation.

●Provided project management analysis and review of policies, procedures, workflow diagrams and other supporting documents.

●Performed manual test and conduct user acceptance test with multiple business teams and ensure solutions are defect free and achieve design requirement.

●Played a critical role in managing the product backlog in coordination with the product owner.

●Worked with the business to understand and prioritize needs, while proactively suggesting future enhancements and improvements.

●Collaborated with technical leads, product managers, developers, system architects, and design teams on research activities, strategy sessions, ideation, design, and testing of new product concepts.

●Worked closely with developers and quality engineers to prioritize any bugs that are found through the QA and UAT process.

●Documented user persona to understand user key driver, goals, expectations, and pain points to provide the best solution.

●Assisted with development of training, communications, best practices, and FAQs.

●Developed training materials to train end users and help desk on system enhancement, new systems and more.

●Organized, facilitated, and managed scrum planning sessions, product and sprint backlog refinements, sprint retrospectives, demos, and daily standups.

Mastercard New York, NY

Scrum Master May 2018- May 2019

●Facilitated daily stand-ups, sprint planning, retrospectives, and sprint reviews to ensure efficient workflow and timely delivery of projects.

●Fostered a collaborative team environment that emphasized problem-solving and accountability, significantly enhancing team dynamics and productivity.

●Developed and maintained the Scrum artifacts including the product backlog, sprint backlog, and burn-down charts to track and communicate project status to stakeholders.

●Implemented Agile best practices, enhancing team agility and reducing the sprint cycle time by 20% within the first six months.

●Acted as a mediator between the development teams and product owners, ensuring a clear communication channel and alignment on project goals and deliverables.

●Trained over 30 team members in Agile methodologies, improving team performance and understanding of Scrum principles.

●Managed cross-functional team dependencies and coordinated with other Scrum Masters to align project roadmaps and integrate solutions.

●Utilized metrics and feedback to drive continuous improvement in processes and outcomes, increasing overall project delivery by 15%.

●Led the adoption of digital tools for remote team collaboration, ensuring productivity and engagement during the transition to remote work settings.

UC Health Aurora, CO

Business Analyst January 2014- April 2018

●Experienced in Agile, Scrum, and Waterfall methodologies, with certifications in Scrum, project management, and requirements specialization.

●Collaborated with business owners, SMEs, and management teams to identify project scope and prepared detailed Business Requirement Documents, Use Cases, User Stories, and Activity Diagrams, leading to precise development and functional specifications.

●Guided project managers, product owners, development teams, and SMEs to resolve outstanding issues and ensure alignment on action items, enhancing project delivery efficiency.

●Developed comprehensive product roadmaps and effectively communicated these plans to stakeholders and development teams, aligning expectations and project goals.

●Oversaw the product backlog and defined project scope in collaboration with the development team using JIRA, ensuring prioritized and focused development efforts.

●Led User Acceptance Testing (UAT) sessions and collected feedback from SMEs, ensuring that delivered solutions met user expectations and requirements.

●Managed full life cycle project implementations and provided ongoing support post-implementation, actively participating in evaluating RPA strategies to identify areas for process improvement.

EDUCATION & CERTIFICATION

University of Cape Coast Ghana

Bachelor of Education, Minor in Art History

Certifications

Professional Scrum Master (PSM)

Professional Project manager

SAFe Scrum master

Agile Coach

Business Analyst

TECHNICAL SKILLS

Methodologies/Processes:

Agile Frameworks: Scrum, SAFe

Traditional & Hybrid Models: SDL, RUP, Waterfall

Quality & Process Improvement: CMMI, UAT

Design & Modeling: UML, BPMN

Agile Tools:

Project Management & Collaboration: JIRA, Confluence, MS TFS, AgileCraft, Zoho, Trello

Agile Lifecycle Management: Rally (CA)

Other Tools:

Office & Project Management: MS Office Suite, MS Project, Visio

Software Development & Testing: IBM Rational Suite, HP Quality Center, LoadRunner

Data Integration: Informatica PowerCenter

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