Administrative Assistant Customer Service

Shirley Morales Salazar

**** **** **** *****, ********, FL 33813 863-***-****, 863-***-****

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PROFESSIONAL SUMMARY

Bi-lingual Medical Biller/Coding and Administrative Assistant. Dedicated with 9+ years of experience combing management and customer service expertise in Billing/ICD/CPT Codes. Bi-lingual, Medical Billing/Coding and Administrative Assistant looking for a position in a fast growth company. Dependable and recognized for consistency in productivity and attendance while exhibiting a positive attitude. SKILLS

Attention to detail Invoicing and payments Types at 90 WPM Organizational skills Documentation and reporting

Excellent communication abilities Able to multitask EXPERIENCE

Krispy Kreme Dorado, PR August 2012- March 2014

Cashier

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Receive payment by cash and/or credit cards.

Performed duties such as mopping, organizing shelves, and marking prices. LKLD Regional Medical Center/Canaide LKLD, FL October 2005- June 2011 Benefits Consultant

Greeted customers and offered them assistance where possible.

Collaborated with Canaide personnel to plan, develop and implement Medicaid or Polk County Health Insurance.

Evaluated the patients’ needs and provided service options to meet their requirements.

Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.

Composed, sent, received, and distributed correspondence through letters and emails.

Maintained accurate records and files through agency documentation system. Golden Corral Buffet and Grill Kissimmee, FL September 2008- March 2011 Hostess/Waitress

Assisted hosts and hostesses with seating of guests during rush times.

Delivered outstanding customer service by serving food and drinks to guests.

Demonstrated responsible alcohol serving practices by checking guest identification and ensuring that guests were not over served.

Education

HUNTER BUSINESS & TECHNOLOGY SCHOOL December 2002

Medical billing/coding & Administrative Diploma Levittown, NY Languages

Bilingual (English-Spanish) Referrals upon Request

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