Customer Service Account Representative
Resume:
Terence Epps
Phoenix, AZ
*****************@***.***
Summary of Qualifications
●Professional salesman with over 18 years in customer service
●Proficient computer skills in Microsoft Word, Office, Power point, Excel, Google docs, Outlook, smart phone and other software programs
●Works well with others with positive attitude worth catching
●Very good communication and listening skills
●Energetic, accessible, understanding, open and flexible with a go getter energy and the ability to work in a diverse environment
Work History
Account Representative
Lead waves LLC, April 2020 - May 2023
●Assisted homeowners with Veteran home loans in order to refinance their homes
●Collaborated with the largest VA approved lenders
●Supported home owners with FHA loans and conventional home loans to access cash equity
●Answered over 300 calls per day and transferred qualified clients to a VA approved banks to refinance
Car Insurance Representative
Driven insurance, June 2018 - October 2020
●Sold various types of insurance policies to businesses and individuals
●Interviewed prospective clients to obtain data about their financial resources and needs
●Called on policyholders to deliver and explain policy
●Analyzed insurance program and suggested additions or changes
●Developed clientele by networking
●Customized insurance programs to suit individual customers
●Calculated premiums and established payment method
Credit Specialist
Progrexion April 2015 - August 2018
●Arranged for debt repayment or established repayment schedules
●Located and notified customers of delinquent accounts
●Advised customers of necessary actions and strategies for debt repayment
●Answered customer questions regarding problems with their accounts
●Conferred with customers to determine reasons for overdue payments and reviewed terms
●Recorded information about financial status and collection efforts
Debt Collector
Constar, February 2013 - October 2015
●Analyzed credit data and financial statements
●Generated financial ratios to evaluate customers financial status
●Resolved complaints and verified financial and credit transactions
●Prepared reports that included the degree of risk involved in extending credit or lending money
●Completed loan applications and submitted for approval
●Evaluated customer records and recommended payment plans
Education and Training
Proviso West High School High School Diploma 1994
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