It Infrastructure Technical Support

Tammy Traylor

470-***-**** ***********@*****.***

Objective

Advanced knowledge of computer operations with experience monitoring, tracking and evaluating global IT infrastructure incidents. Pursuing new professional challenges with a growth-oriented company.

Employment

Global Data Consultants (GDC) May 2020-September 2024

Daily monitoring/ operation on the P9 AS400. System maintenance as a IBMI and LX admin. Creating and updating profiles for new and existing users. Monitors and tracks to ensure all Service Level Agreements (SLA) are met.

Cox Communication August 22, 2005- December 31, 2018

Atlanta, GA

Command Center Operator

Monitors and coordinates activities along with outage conditions throughout the AS400, ICOMS & MVS platforms.

Responsible for submitting and monitoring of daily, weekly and monthly jobs that support billing and lockboxes for various site locations.

Generates trouble tickets when appropriate.

Monitors and tracks to ensure all Service Level Agreements (SLA) are met.

Verifies accurate transfer of data sent and received (FTP) by all parties.

Collaborates with other departments to ensure customer requirements are met

15 years of relevant IT work experience in an enterprise-level environment

Skills

MS Office

Exceptional communication skills

AS400 Trainer/Experience

Natural leader

Motivated team player

Technical support

Customer-oriented

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