IRENE LOPEZ
**********@*****.***
OBJECTIVE:
To obtain a position as Administrative Office Assistant/Dispatcher that will allow me to utilize my experience and training, to assist and thrive in an organization to help meet their goals.
QUALIFICATIONS SUMMARY:
Bilingual – English/Spanish
Strong organizational skills
Microsoft Office, Word, Excel, Access
Detail oriented – special safety skills
Highly Experienced Dispatching Operations
Adaptable to all work environments
Schedule Pick-up & Deliveries
Strong Customer Service
Strong emphasis on ethics
Professional at all times
PROFESSIONAL EXPERIENCE:
CRST TRUCKING, Chino, CA 01/2019 – 06/2021
Clerk Dispatcher – Bilingual
Microsoft Word, Excel, Internet, Outlook
Answer multi-line phones, typing, filing
Schedule Pick-ups & Deliveries, route assignment to drivers
Dispatch Drivers to various locations, notified of pick-up, returns and cancellations.
Verified daily logs, documented shift times
Locate with GPS, Fleet locate
Adapted to new procedures
Highly Experienced Dispatching Operations
San Bernardino County Department of Public Works, San Bernardino, CA
Office Assistant – Radio Room Dispatch – Bilingual 03/2014-02/2016
Data Entry – Word, Excel, Outlook, PowerPoint, Explorer
Answer multi-line phone system, dispatch emergency calls to outside agencies
Dispatch Equipment (800 MHz radio) to send vehicles out for roads during normal/winter and emergencies.
Assist with daily routes and assignments, Notify Drivers of cancellations
Coordinating county vehicle service with County Garage. Make appointments for customers and or arranging pick-up/delivery of County Vehicles, as well as vehicle maintenance / historical records. Assist with vehicle preparation for auction. Gathering vehicle maintenance information for the life of the unit and removing (flashers, radios, other equipment).
Schedule appointments for multiple divisions with The Department of Public Works for loaner vehicles, assist with various vehicle replacements including (swapping old unit with new). Assist with transporting vehicles to and from their destination when needed. Adapted to changing and variations of procedures.
Chaffey College, Economic Development Office, Chino, CA
Office Assistant, Intern 10/2013-12/2013
Provide Customer Service to public and staff
Support leadership staff with administrative duties filing & labeling, typing correspondence, data entry
Civic Center Business License Department, Rancho Cucamonga, CA
Office Assistant, Intern
Making phone calls to customers
Support leadership staff with administrative duties filing & labeling, typing correspondence, data entry
JL Express Trucking Co. Azusa, CA
Truck Dispatcher – Bilingual 10/2004-02/2013
Microsoft Word, Excel, Internet, Outlook
Answer multi-line phones, typing, filing
Schedule Pick-ups & Deliveries, route assignment to drivers
Dispatch Drivers to various locations, notified of pick-up, returns and cancellations.
Verified daily logs, documented shift times
CRST Dedicated West Trucking Chino, CA
Dispatch Supervisor for Rollervan –Bilingual
Data Entry – Word, Excel, Outlook, PowerPoint, Explorer
Coordinating drivers daily for their routes
Coordinate daily schedules
Provide customer service to customers
Schedule pick-ups & deliveries and
Cancellations.
Adapted to new procedures
Adapted to new procedures
04/2017-07/2021
Approving driver’s timesheets with payroll
Meeting and conference calls with customers
Support leadership with daily reports
Daily changes on schedules
Assist managers on duties
Scheduling drivers for their rundowns
Highly Experienced Dispatching Operations
Chaffey College Economic & Workforce Development 11/16/2013
Certified of Completion in Office Occupations and Computer Skills
Lincoln High School
Diploma 5/2005
VOLUNTEER & COMMUNITY INVOLVEMENT: Volunteer Staff
San Bernardino Animal Shelter & Animal Control August 2013
Clean, Sanitize animal dish bowls & cages
Daily Feedings & Prepared food containers
Summary Assessment:
I am a professional worker with a great attitude and strong work ethics, I accept nothing less than exceptional results.