Customer Service Access Control

Jomar Caldwell

803-***-**** *************@*****.*** Blythewood, SC 29016

Focused professional with many years of diverse military and security experience, including firearms use. Calm leader with outstanding communication skills that preempt panic among colleagues or visitors. Proven history of addressing true security breaches without equipment damage or personal injuries.

Skilled professional competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at and facilities. Keen to offer several years of experience and take on challenging new role.

SUMMARY

• Defensive Tactics

• Firearms proficiency

• Accident Reports

• Intrusion Detection

• Perimeter Patrol

• Access Control

• Incident Management

• Firearms Training

• Surveillance techniques

• Protective Equipment Use

• Security Systems

• Vehicle inspections

• Threat Assessment

• Hazardous Materials Handling

• Premises surveillance

• Emergency Response

• Ground Patrol

• Security Regulation Enforcement

• Incident Reporting

• Crime Prevention

• Secure Transportation

• Customer Service

• Interpersonal Communication

• Professionalism

• Network Monitoring Software

• Team Leadership

• Critical Thinking

• Problem-solving aptitude

• Time Management

• Attentive and Observant

• Written Communication

• Relationship Building

• Excellent Communication

• Database Query Software

• Active Listening

• Team Collaboration

• Physical Strength

• Schedule Coordination

• Situational Awareness

• Communication Skills

• Task Prioritization

• Team building

• Conflict Resolution

• Continuous Improvement

• Effective Communication

SKILLS

Armed Nuclear Security Officer 12/2023 - Current

Air Force Great Falls, Montana

• Monitored and reported suspicious activities in the vicinity of the facility.

• Conducted random patrols to inspect security systems, equipment, and personnel within the facility.

• Operated X-ray machines and other security devices to detect unauthorized items entering or leaving the premises.

EXPERIENCE

10/2023 - 12/2023

07/2022 - 11/2023

• Maintained constant communication with central command center regarding any incidents or emergencies.

• Investigated alarms and disturbances by searching buildings, grounds, and other areas as necessary.

• Provided protection against theft, sabotage, terrorism, espionage, illegal entry, vandalism and assault.

• Responded quickly to emergency situations such as fire alarms or bomb threats.

• Inspected safety equipment including fire extinguishers, smoke detectors and alarm systems on a regular basis.

• Intervened during altercations between staff members or visitors when necessary.

• Assessed potential risks to personnel at the facility to ensure their safety at all times.

• Performed daily checks of security cameras to identify any potential threats or suspicious activity.

• Utilized metal detector wands to search individuals upon entrance into secure areas of the facility.

• Patrolled exterior perimeter of facility using foot patrol methods while carrying a firearm.

• Prevented unauthorized access to restricted areas by enforcing access control protocols.

• Recorded accurate incident reports detailing events that occurred while on duty.

• Kept abreast of current policies governing nuclear security operations.

• Attended training sessions on firearms usage and self-defense tactics.

• Educated staff members on proper security protocols related to handling hazardous materials.

• Maintained periodic qualification of armed response, physical fitness and weapon requirements and maintained required qualifications for site access.

• Wrote reports of daily activities, equipment or property damage and presence of unauthorized persons.

Material Handler

Amazon Columbia, SC

• Received and distributed incoming materials to designated areas.

• Inspected materials for any damages or defects upon receipt.

• Maintained accurate inventory records of all received items.

• Organized warehouse shelves, racks, and bins for proper storage of materials.

• Performed regular cycle counts to ensure accuracy of inventory records.

• Monitored stock levels and placed orders when necessary to replenish supplies. Work From Home Agent

Blue Shield Blythewood

• Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.

• Answered incoming calls in a timely manner and provided accurate information on products and services.

• Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.

• Maintained records of customer interactions, transactions, comments, and complaints.

• Utilized computer systems to access accounts for research purposes.

• Identified trends in customer feedback and reported findings to management team.

• Developed trust relationships with customers to ensure repeat business opportunities.

• Adhered to company policies and procedures while assisting customers with their needs. 08/2019 - 07/2023

• Assisted customers with product selection based on individual needs. HVAC Technician

Trane Technologies Columbia, SC

• Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.

• Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.

• Diagnosed and identified faulty components in malfunctioning HVAC systems using specialized testing tools.

• Inspected electrical wiring of existing HVAC systems to identify potential problems and safety hazards.

• Resolved customer complaints regarding installation or service issues in a timely manner.

• Documented all repair work performed on HVAC units according to company standards.

• Maintained records of all repairs and maintenance activities for future reference purposes.

High School Diploma 07/2019

Blythewood High School, Blythewood, SC

Associate of Applied Science: Law Enforcement

Community College of The Air Force, Montgomery, AL EDUCATION AND

TRAINING

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