Project Manager Human Resources

Jae Lamb 678-***-**** ************@*****.*** Lithia Springs, GA 30122

Associate Project Manager

Process Improvement Cross-Functional Collaboration Project Leadership & Support

An accomplished project manager with 13+ years of proven experience overseeing the end-to-end lifecycle of projects, programs, and strategic initiatives. Expert in defining project plans, strategies, and roadmaps, as well as in partnering cross-functionally with all internal and external project stakeholders. Adds value to an organization through a strong focus on compliance, quality, and continuous improvement, with a core focus on delivering on schedule, on budget completion.

Key Areas of Focus

Project & Program Management System Implementation & Support Cross-Functional Collaboration

Strategic Planning & Execution Continuous Process Improvement Team Leadership & Management

Budgeting & Forecasting Key Performance Indicators (KPI) Executive-level Reporting

Project Tracking & Milestones Vendor Relationship Management Policy & Regulatory Compliance

Professional Experience

Fiserv, Atlanta, GA (Contract) January 2021-Present

Infrastructure Project Manager

Manage the implementation of Card Services project for the provider of technology solutions to the financial world, including banks and credit unions

Performs project management responsibilities relating to information technology implementations, upgrades, provisioning and equipment for financial clients.

Maintain professional client relationships and manage expectations with respect to live dates and other key timelines.

Collaborate cross-functionally with teams from multiple departments, ensuring sites are completed, while also informing internal teams of implementation status and updating Service Now.

Established and managed critical dates required for on time completion of network activations for clients’ implementations.

Regular tracking and communication of implementation progress including project kick-off, regular status updates and project closure.

Change Healthcare, Alpharetta, GA (Contract) February 2018 – May 2020

Sr Project Coordinator, Human Resources

Performed a wide range of project management functions for the Human Resources organization, including project tracking, budgeting, submittals, vendor relationship management, system implementation, and support.

Led the successful implementation training, processes, and best practices for Workday HRIS systems, including manager self-service and onboarding training.

Managed and tracked onboarding, background checks, I-9 and adjudications projects while maintaining resources and status in MS Project, as well as, creating processes and made recommendations for changes.

Chair weekly meeting management skills, while ensuring Agenda, Actions and Meeting minutes are collected and communicated to the resources on various HR projects.

Managed the RFP process for new background check vendor to include vendor negotiations, securing favorable Service Level Agreements (SLA), performance metrics, and quality Key Performance indicators (KPI); led in-depth evaluations of vendor proposals.

Collaborated with project teams to ensure schedule updates and managed the implementation throughout the life cycle of various HR project types.

Drove the end-to-end delivery of several key HR projects in workforce administration, recruiting, onboarding, immigration, and new hire orientation in Workday.

Kemira, Atlanta, GA (Contract) October 2017 – February 2018

Project Coordinator

Served as a key member of the logistics team managing the end-to-end lifecycle of transportation projects for the company serving pulp and paper, water intensive, and municipal water treatment industries.

Ensured on-time delivery of goods by executing weekly performance management metric reviews for both outbound transportation and derive improvement plans.

WellStar Hospital, Atlanta, GA (Contract)

Project Coordinator

Coordinated the installation of project deployment in the Desktop Support area while working with the desktop technicians in deploying PCs, laptop, and printers.

Assisted and coordinated with the logistics department to ensure the daily equipment needs were met in an efficient manner.

Maintained project tracking and documentation within Excel and updated appropriate systems (Service Now) with hardware’s serial numbers and location at the hospital.

Attended change management events with project manager and deployment planning meetings to collect data and information pertaining to the release of the deployment.

Maintained hardware inventory by checking stock to determine inventory level.

Ricoh-USA, Duluth, GA November 2016 – April 2017

Senior Logistics Project Coordinator

Oversaw day-to-day purchasing activities for the provider of workplace solutions and digital transformation services, including managing inventory levels.

Drove continuous improvement to refine tools, manage inventory replenishment, and align supply and demand.

Prioritized improvements to scheduling, shipping order resolution, deliveries, quality, and communications, resulting in a 40% margin improvement.

Decreased customer disputes 87% YOY by placing a strategic focus on delivering best-in-class customer service; this extra focus on attention to detail improved inventory fill ratios by 12%.

Held complete accountability for maintaining data integrity within the Oracle database, as well as for monitoring inventory levels to meet sales forecasting, production schedules, and customer demands.

Fiserv, Alpharetta, GA June 2013 – July 2016

Implementation Project Manager

Managed a wide range of infrastructure projects for the provider of technology solutions to the financial world, including banks, credit unions, and insurance companies. Oversaw project budgeting, submittals, and tracking project inventory, as well as project implementation and support.

Led customer facing project teams by developing, defining, and executing project plans, including project scope, activities, schedules, budgets, timelines, and deliverables.

Implemented banking projects, onboarding of clients and new processes for key financial clients, including SMB banks and credit unions by completing the circuit delivery and ordered equipment in SAP.

Coordinated and scheduled all provisioning of new T1 and ethernet circuits, upgrading of existing circuits and decommissioning of deprecated circuits, as well as handles cutover of circuits.

Coordinated activation of services with customer as well as internal/external stakeholders and project team as well as troubleshoot/support network issues and coordinated installation of routers and switches.

Acted as a go-to resource to network engineers, departments, and business units, as well as by leading weekly project meetings and reporting to senior leadership.

Managed infrastructure integrations and decommissions of local fiber networks, including facilitating ordering and engineering regarding Merger & Acquisition (M&A) events.

Maximized customer service by identifying client needs, goals, and contractual obligations in the early phases of the project lifecycle, prior to missed milestones.

Cbeyond / Birch Communications / Fusion, Inc., Atlanta, GA February 2008 – June 2013

Implementation Project Manager

Managed IT projects and strategic initiatives for the cloud solution provider of business communication, secure networking, and hosted collaboration solutions.

Partnered cross-functionally across multiple departments to ensure all project stakeholders complete individual project tasks on schedule, while also hitting required quality benchmarks.

Managed tasks such as inventory management in Granite and order management with project plans; facilitated project meetings, issue tracking, status reports, and oversaw both executive communications and reporting.

Initiated, monitored, and controlled IXC, CLEC and internal Birch (Cbeyond) departments

Coordinated and scheduled all provisioning of new circuits, upgrading of existing circuits and decommissioning of circuits.

Ensured the seamless implementation and deployment of complex projects, programs, and products by coordinating test and turn up as well as provisioning circuits for activations.

Education & Professional Development

University of South Carolina

Bachelor of Science (BS) in Business Management

MS Office Suite SharePoint Clarity Asana Salesforce MS Project Oracle ServiceNow SAP

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