Customer Service Store Manager
Resume:
Michael S. Tiller
Anderson, IN *****
****************@*****.***
Employment Experience
Retail Store Manager
Dollar General – Anderson, IN
October 2023 – Present
• Manage cash flow
• Delegate daily tasks to employees using a daily work planner
• Manage inventory levels in the store by completing daily on hand adjustments in select departments
• Maintain scheduling of employees, ensuring all schedules are within payroll and labor hour allotments
• Manage shrink in store by remaining vigilant and being visible during operating hours
• Encourage employees to drive sales by suggestive selling at the cash register
• Give A+ customer service while operating cash register
• Give counseling and discipline when necessary
• On-boarding and terminations
Production Manager & Supervisor
Cellofoam North America – Whiteland, IN
October 2020 – October 2023
• Accomplish manufacturing staff results by communicating job expectations, planning, monitoring, and appraising job results.
• Coaching, counseling, and disciplining employees
• Initiating, coordinating, and enforcing systems, policies, and procedures
• Maintaining a safe work environment for employees and vendors
• Manage headcount of all production areas in each department of the plant
• On-boarding new employees when needed
• Maintain workflow by monitoring steps of each process, setting process variables, observing control points and equipment operations
• Attend a daily 9:00am meeting with sales to create production schedule to meet customer demand dates
• Daily team meetings to discuss the tasks and expectations for each shift
• Maintain the highest level quality by personally performing quality checks and machine setup
• Organization of quality records, production records, and employee files
• Load completed product into trailers for shipment
• Work with Ryder Logistics dispatch manager to set up precise timing for trailer pickup for our product to be delivered on time to the customer Operations Start Up Team Lead
BWI Group – Greenfield, IN
August 2018 – October 2020
• Assist with installing and testing brand new machinery for mass operation start up
• Hold morning meetings with team to discuss daily tasks and delegate each employee to a certain machine
• Minor repair of machines during breakdowns
• Model changeover of machines, including clamps, fixtures, tooling, and setting programs
• Verification of all quality aspects each morning, after each breakdown, and after each changeover
• Was a certified welding robot operator, meaning I was able to adjust weld points, weld penetration, and recover the welding robots
• Assisted in the creation of work instructions for each cell of my line
• Meet with senior management regarding OEE percentages of bottleneck machines and how to improve those percentages with minimal downtime to operations Shipping Assistant Supervisor
Keihin IPT Manufacturing – Greenfield, IN
May 2016 – August 2018
• Prepare and ship export international shipments
• Prepare commercial invoices and customs documentation
• Place orders with warehouse to ensure on-time delivery of international shipments, taking ocean shipment times into account
• Assist in delegating team members
• Cover for Supervisor during absences
• Load trailers using electric and propane forklifts
• Manage special customer orders by utilizing file folders and digital copies of orders
• Process sales orders in the Glovia G2 system
• Perform RGA’s for returned goods
• Transfer inventory from home location once received and quality inspection are complete
• Create bill of ladings and packing lists for drivers
• Sign drivers in and out
• Move full trailers to the yard utilizing a yard-dog and move empty trailers into the dock for loading
Quality Control Technical Associate
Keihin IPT Manufacturing – Greenfield, IN
January 2013 – May 2016
• Examine products daily to ensure there are no cosmetic issues to manufactured products
• Perform quality inspections of threads, thread depths, concentricity, etc.
• Attend quality meetings weekly to discuss “no-good” quality trends and how to improve the trends
Machinist
Keihin IPT Manufacturing – Greenfield, IN
February 2012 – January 2013
• Operate Enshu machines
• Changeover machines to run different models of products, including fixtures, tooling, and program changes
• Assemble both finished products and their components
• Online quality verification of products twice per shift and after each changeover of machines
• Final inspection of products before product is sent to th4 customer Education
Ivy Tech Community College
2021-2023
• I earned certificates in supply chain logistics, including Six Sigma Yellow Belt certification
Greenfield-Central High School
2006-2010
• Core 40 Diploma
Skills
• Production planning
• Warehouse management
• Process improvement
• Supply chain
• Six sigma
• Forklift experience
• Microsoft program excellence
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