Customer Service High School
Resume:
Jannie L. Manicad
**** **** ******* ****** ******* Ilinois 60634
***************@*****.***
SUMMARY:
To secure employment in a reputable organization in a position that would best suit my characteristics and skills for my growth in the hospitality industry.
EDUCATION
Course: Hotel and Restaurant Management
1994-2000- Pre- School and Elementary St. Paul College of Bocaue
2000-2004- High School St. Paul College of Bocaue
2004-2008- College St. Paul University Quezon City
WORK EXPERIENCES
Dairy Queen (June 2010- February 2011)
Cashier
Duties:
Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers.
Balances cash drawer by counting cash at beginning and end of work shift.
Maintains safe and clean working environment by complying with procedures, rules, and regulations.
LBC Express Inc. (August 2013- January 2016)
Customer Associate
Duties:
Provide excellent customer service to improve business performance
Greet, address and thank customers in friendly and professional manner.
Understand customer requirements bso as to provide appropriate clarification and solutions.
SEAOIL PHILS. INC. (March 2018- April 2024)
Industrial Sales Coordinator
Duties:
Responsible for incoming and outgoing mail.
Responds to the email of officers with their placement of orders and ensure that orders are delivered on time.
Placing orders of Fuels and Lubricants. Monitors the orders evrytime.
Coordinates with other department.
Rivers Casino
Cashier
Processing and receiving payments and issuing receipts to customers as they leave with their purchases.
Greet customers, answer questions, and provide a positive experience
SEMINARS ATTENDED
September 15, 2007 St.Paul University Quezon City
Seminar in Hospitality industry
August 25, 2015 LBC Express Inc.
LBC’s Anti- Money Laundering and Counter-Terrorist Financing (AML/CTF) Training and its Money Laundering Prevention Program (MLPP)
TRAININGS
Practicum at Mario's Kitchen
Practicum at Century Park Hotel
Bread and Pastry Production NCII
TESDA-Malolos, Bulacan(June 13-30 2017)
Housekeeping NCII
Tesda-Bocaue, Bulacan( Sep. 12- Dec 22, 2017)
Cookery NCII
Tesda Bocaue, Bulacan(July 22- Sep 9 2017)
ACHIEVEMENTS
Loyalty award in St. Paul College of Bocaue
Loyalty Award in St. Paul University Quezon City
Employee of the month (Dairy Queen)-July 2010
SKILLS
Proficient in using Microsoft Windows and Microsoft Office. Fast and accurate typing abilities. Has general internet knowledge.
Excellent communication and writing skills.
Exhibit self- motivation and a positive attitude.
Demonstrate flexibility and commitment to change and learning.
Manage time efficiently and effectively through scheduling and prioritizing.
Customer relationship building.
Contact this candidate