Epic Application Analyst

PROFESSIONAL SUMMARY:

Epic Certified Analyst - Grand Central/Cadence/Prelude

Credentialed in Epic Grand Central, Cadence, Ambulatory, and ASAP

Remote classroom experience and virtual go live support using VMware for secure organization desktop, Zoom, WebEx, Microsoft Teams, ServiceNow, Cherwell, Bomgar and Five9 applications.

Experience in remote e-learning software Camtasia, Adobe Captivate, and Articulate 360.

Proficient navigating SharePoint sites, HealthStream, LMS, and Microsoft Office 365 (Power Point, Access, Word, Excel).

Specialize in providing comprehensive staff support to Providers, Nurses, clinical and hospital staff members with “Go-live” and ongoing “Post Go-live” support with ASAP, Grand Central, Ambulatory, Cadence and ClinDoc.

Knowledgeable in SQL server database environments, LAN, SAP, and IT Deliverables.

Superb decision-making abilities with vast oral and written communications skills.

Excellent understanding of hospitals JCAHO, HIPPA, Ethics Policies, and comprehension of implementation and maintenance processes

EDUCATION:

Bachelor of Science, Western Governors University Diploma, Medical Assistant

Course of Study: Information Technology Texas School of Business

Est. Completion Date: June 2025 Completion Date: September 2002

CERTIFICATIONS:

EPIC Cadence – May 2022 Version

EPIC Prelude – May 2022 Version

EPIC Grand Central – November 2022 Version

WORK EXPERIENCE:

Medasource - Houston, TX November 2022 - present

Epic Analyst - Cadence/Prelude

Participated in the development and validation of the training environment and the testing of the production (live) environment and ongoing support of Epic Cadence and Prelude applications.

Executed build specializing in Visit Types, Blocks, Pools, Decision Trees, and Template Build designs that reduce unutilized appointment slots, maximize access, and allow for accurate benchmarking.

Responsible for configuration for HOD’s Visit Type modifiers and Panels, Provider schedules and block configurations, all aspects of scheduling (including Advanced Decision Trees, One-Click Algorithms, and Item Profiles) for Department, Facility, and Shared Security Class.

Researched to develop, configure, and modify moderate to high complexity "break fix" solutions in Epic Cadence registration and scheduling workflows, and identify opportunity for process/system improvements by adopting new Epic functionality.

Consulted with customers during Community Connect to understand workflows, processes, data collection, report details and other technical issues associated with application software as they relate to system design and build decisions that support the department’s function and goals.

Developed documentation of test plans, technical documentation, release notes, end-user guides, and training programs.

CSI Companies - Jacksonville, FL May 2020 - October 2022

Epic Application Analyst - Grand Central

Conducted build, test, and supported the Grand Central application implementation that focuses on facility structure and patient flow throughout the hospital.

Created and configured Unit Rooms & Beds, rules for Transfer Center, Item Profiles (for Facility, Department, Revenue Location, and Service Area),

Attended meetings to collaborate team and project related activities, issues, change, communications, updates and an in-depth understanding of policies and operational workflows.

Provided Epic content expert support for applications with integration/interfaced systems, education and training for application end user community - keeping them informed of changes/revisions, new release feature/functionality, that impact the operation.

Assisted Sr. Systems Analyst to develop designs, mockups, prototypes and conducted TDR testing to verify all end user devices are deployed and configured correctly for use with Epic.

Divurgent - Virginia Beach, VA July 2019 - April 2020

Instructional Designer

Responsible for developing curriculum using solid instructional design methodology, including adult learning theory, interactive activities, and competency-based evaluations to ensure training solutions are effective, and aligned with quality and regulatory requirements for Ambulatory and Inpatient applications (Grand Central/ Cadence, ASAP, ClinDoc, and Ambulatory) for clients within the United States, Canada, and Alaska clinics on-site as well as virtually.

Proactively leveraged creative approaches to assigned application deployment, training content delivery such as simulations cases, e-learning delivery, and other methodologies.

Worked effectively with Systems Analyst assisting with MST build, test, maintenance, and validation of the training environment.

Coordinated schedules and employee registrations for Epic classes, conducted classroom training and assisted the principal trainers during end user classes, on-going training, and upgrade/functionality enhancement training.

Managed Technical Dress Rehearsals and log-in labs prior to go-live to ensure accurate end user security and templates, the execution of all training plans and apply project management principles, processes, and tools to ensure on time delivery of training projects.

TekSystems - Hanover, MD July 2017 – June 2019

Epic Credentialed Trainer

Instructed end-user and super user courses in the classroom on Epic systems providing exploratory exercises to simulate real-life examples through PowerPoint slides to point out important workflow processes, ensured readiness of training rooms, computer workstations, devices and materials for classes and administered End User proficiency assessments.

Created training material, curriculum, user guides, and lesson plans to implement the knowledge of departmental workflow and procedures associated with the use of Epic software.

Provided help desk and go-live for support for end users (Grand Central/ Cadence, ASAP, ClinDoc, and Ambulatory), assisting by remote access using Bomgar to their workstations training virtually to successfully navigate through Epic and workflows.

Followed escalation protocols via ServiceNow for tickets when unable to First Contact Resolve.

OptimumHit - Jacksonville, FL July 2015 – June 2017 Epic Credentialed Trainer

Achieved Epic Grand Central, Cadence, and ASAP credentialed trainer status and an in-depth understanding of policies and operational workflows at organizations implementing Epic EHR System.

Created classes and manages role specific programs and delivers formal remote instructor-led courses via Zoom, ensuring that training met learning objectives using an interactive learning task approach.

Attended meetings to collaborate team and project related activities, issues, change, communications, and updates.

Developed training curriculums, and PowerPoint slide presentations to translate the functionality of the application into remote training sessions to ensure end user proficiency.

Trained ED and Urgent Care Providers on how to create their order sets, macros, implementing other smart tools, and Dragon dictation during provider personalization labs.

Coordinated classroom training, schedules and employee registrations for Epic classes and facilitated log-in labs prior to go-live to ensure accurate end user security and templates.

HCI Group – Jacksonville, FL January 2015 – June 2015

Epic Credentialed Trainer

Facilitated classroom training to a diverse audience of End Users for their role in using Epic Grand Central /Cadence/Ambulatory/ASAP and ClinDoc prior to Go-Live spread throughout multiple organizations across the United States.

Collaborated with System Specialist regarding lesson plans, user guides, the development of curriculum strategies including timeframe, method of delivery and presentation.

Created information to implement the knowledge of departmental workflow and procedures associated with the use of Epic software as well as updating lesson plans and training environment correcting areas where gaps discovered.

Managed classroom activities, attendance reporting and reviewed proficiency exams results.

Oversaw Log in labs to verify correct securities and templates for go-live and continued support during post go-live.

Department of Veterans Affairs VA Medical Center - Birmingham, AL March 2009 – December 2014

Surgical Assistant

Assisted several surgeons in a wide variety of procedures and emergency procedures as well.

Responsible for maintaining clean surgical rooms and sterilizing all surgical implements.

Often assisted patients in filling out forms and answered any pre-surgery questions.

Adept at preparing for a surgical procedure, ensuring accurate distribution of surgical tools, and assisting patients before and after procedures.

Specialized in emergency cardiac surgery and significant neuro procedures pre and post-op.

UAB Health Center - Birmingham, AL August 2006 – March 2009

Medical Assistant

Assisted physicians with treatments/exams/procedures, visual field and interpreted tests of hearing including fitting for hearing aids.

Cleaned and sterilized instruments and performed routine laboratory tests, EKG’s, vital signs, and venipuncture.

Obtained medical history, called in prescriptions, inventoried, and ordered medical supplies, materials, and scheduled appointments.

References available upon request.

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