Customer Service Store Associate

ROBERT PALMS

Smyrna,GA *****

770-***-**** ***************@*****.***

Shipping Receiving

OSHA Compliance

Warehouse Management

Team Leadership

Inventory Control

Customer Service

Material Optimization

Production Capacity

Effective Communication

PROFESSIONAL EXPERIENCE

SHIPPING AND RECEIVING CLERK STORE TEAM MEMBER STORE CLERK

Dependable and customer-oriented Store Associate with hands-on experience in shipping, packaging, and providing retail services at The UPS Store. Proficient in handling shipments, processing payments, operating POS systems, and assisting customers with printing, faxing, and other services. Adept at multitasking in a fast-paced environment, ensuring customer satisfaction while maintaining store efficiency and organization.

The UPS Store Stone Mountain, GA

2016-2017

Store Associate

Operates all equipment, software, and devices in an expert fashion and is willing to teach others

Executed a sense of urgency to meet customer time commitments. Multi tasking and prioritize the tasks based on the needs of the customer

Managed Center financials and prepared reportings

Monitors, evaluates and maximizes customer service delivery and customer satisfaction

CUSTOMER SERVICE VETERINARY ASSISTANCE

PET CARE ASSISTANCE

Detail-oriented and compassionate Veterinary Receptionist with a year of experience providing exceptional customer service in a fast-paced veterinary clinic. Skilled in scheduling appointments, managing client records, handling multi-line phone systems, and ensuring smooth office operations. Adept at addressing client concerns with empathy and maintaining a calm demeanor in high-pressure situations. Passionate about animal care and committed to creating a welcoming environment for both pets and their owners.

Atlanta Pet Care Stone Mountain, GA. 2017-2018

Veterinary Receptionist

Received and place calls to clients for the purpose of scheduling

Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc

Utilize hospital computer systems to document medical records and communicate with clients and teammates.

Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.

LOGISTICS INVENTORY MANAGEMENT PROCESS IMPROVEMENT

Logistics Specialist and Army Veteran leveraging 3 years of proven experience in logistics management, SAP warehouse management, and supply chain operations for the U.S. Army Warehouse Operations, Technical Supply, and largest private sector logistics operations in the world. Accomplished in developing effective processes and directing large-scale logistics functions for multi-million-dollar projects. Advanced expertise in reviewing invoices and shipping manifests, ensuring compliance with local laws to international regulations. Current Active Secret Security Clearance.

United States Army Various Locations 2019 – Present

Automated Logistics Specialist

Inventory Management- Maintain accurate records of all supplies, including receiving, storing, and issuing items. Conduct regular inventory checks and reconcile any discrepancies.

Order Processing- Process incoming orders, prepare supplies for delivery, and ensure all necessary documentation is completed accurately.

Logistics Coordination- Plan and coordinate delivery routes to ensure timely and efficient distribution of supplies to train and bus stations. Communicate with station managers to confirm delivery times and locations.

Quality Control- Inspect supplies for quality and damage before dispatch. Ensure all items meet required standards and specifications.

Record-Keeping- Maintain detailed records of all transactions, including orders received, supplies issued, and deliveries made. Ensure all data is accurately entered into the inventory management system.

Communication- Liaise with suppliers, warehouse staff, and transportation personnel to ensure smooth operations. Address any issues or delays promptly and effectively.

Safety Compliance- Adhere to all safety regulations and protocols within the warehouse and during deliveries. Ensure all equipment is used correctly and safely.

Customer Service- Provide excellent service to station managers and other stakeholders, addressing any concerns or queries regarding deliveries and supplies.

SALES FLOOR ASSOCIATE RETAIL SPECIALIST FASHION RETAIL ASSOCIATE

Enthusiastic and customer-driven Retail Associate with experience working at DTLR, providing excellent service in a high-volume retail environment. Skilled in product knowledge, assisting customers with fashion and footwear selections, and maintaining an organized sales floor. Adept at processing transactions, handling returns, and meeting sales goals while ensuring customer satisfaction. Passionate about streetwear and urban culture, with a commitment to delivering an exceptional shopping experience

DTLR (Downtown Locker Room)

Sales Associate Cumberland Mall April 2023 - August 2023

Provided exceptional customer service by assisting customers in finding and selecting footwear and apparel.

Demonstrated in-depth product knowledge and stay informed about the latest trends and releases.

Consistently achieve and exceed sales targets through effective communication and sales techniques.

Participate in visual merchandising to create appealing product displays and enhance the overall store presentation.

Handle cash transactions, process returns, and maintain a neat and organized work environment.

LOGISTICS INVENTORY MANAGEMENT PROCESS IMPROVEMENT

Supply Clerk in a cubic transportation company would typically handle the management of supplies, inventory control, and shipping/receiving processes. Responsibilities might include organizing and storing materials based on their cubic volume, tracking shipments, updating inventory databases, and ensuring efficient use of warehouse space. This role often requires knowledge of logistics software and an understanding of volumetric weight principles to optimize transport efficiency.

Cubic Transportation Systems

Supply Clerk Atlanta, GA January 2023- January 2024

Maintain accurate records of all supplies, including receiving, storing, and issuing items. Conduct regular inventory checks and reconcile any discrepancies.

Process incoming orders, prepare supplies for delivery, and ensure all necessary documentation is completed accurately.

Plan and coordinate delivery routes to ensure timely and efficient distribution of supplies to train and bus stations. Communicate with station managers to confirm delivery times and locations.

Inspect supplies for quality and damage before dispatch. Ensure all items meet required standards and specifications.

Maintain detailed records of all transactions, including orders received, supplies issued, and deliveries made. Ensure all data is accurately entered into the inventory management system.

Liaise with suppliers, warehouse staff, and transportation personnel to ensure smooth operations.

Address any issues or delays promptly and effectively.

Adhere to all safety regulations and protocols within the warehouse and during deliveries. Ensure all equipment is used correctly and safely.

Provide excellent service to station managers and other stakeholders, addressing any concerns or queries regarding deliveries and supplies.

EDUCATION CERTIFICATIONS

Newton High School Covington,GA 2019

Strayer University Business Administration Atlanta,GA 2024

TECHNICAL COMPETENCIES

Software: Microsoft Office Suite 365

Operating Systems: Mac / Microsoft Windows

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