Tech Solution Delivery Lead

Sahil Patel

Email: ********************@*****.***

Mobile: +1-757-***-****

Professional Summary

Innovative and results-driven Delivery Project Manager with over 21+ years of experience in project delivery, customer engagement, and software development. Expertise in scaling teams, optimizing processes, and implementing cutting-edge solutions to drive customer retention, revenue growth, and operational excellence. Proven ability to build high-performing teams, establish strategic partnerships, and lead technical initiatives that align with business objectives.

• Accomplished technology leader with over 20 years of progressive experience in project delivery, customer success, software development, and team management.

• Proven expertise in driving customer retention, satisfaction, and revenue growth by aligning strategies with business goals.

• Adept at managing complex projects, fostering cross-functional collaboration, and implementing scalable processes that improve operational efficiency and team productivity.

• Strong track record in building and mentoring high-performing teams, developing talent, and creating a culture of continuous improvement.

• Skilled in designing robust technical architectures, integrating DevOps practices, and implementing secure, scalable solutions to meet evolving business needs.

• Exceptional communicator with demonstrated ability to build strong relationships with stakeholders and lead transformative initiatives.

Professional Experience

Lead Delivery Manager

Elegant MicroWeb Technologies, 2018 – 2024 – NJ

• Define and manage project delivery schedules and milestones.

• Track project progress, ensuring timelines and budgets are met.

• Identify risks and implement mitigation strategies.

• Monitor and address delivery challenges and blockers.

• Allocate resources effectively to meet project requirements.

• Ensure adherence to company policies, standards, and frameworks (e.g., Agile, Scrum).

• Establish and track key performance indicators (KPIs) for project success.

• Provide regular updates and detailed reports to stakeholders.

• Facilitate clear communication between teams, stakeholders, and clients.

• Conduct retrospectives and performance reviews to improve delivery processes.

• Mentor team members, fostering professional development and collaboration.

• Ensure client satisfaction by delivering high-quality outcomes. Implement and oversee an escalation process to manage and resolve high-impact customer issues quickly and effectively.

• By analyzing client feedback, identifying areas for improvement, and implementing targeted strategies, I was able to increase customer retention by 95% and contribute to overall revenue growth.

• Increasing company revenue by 20% using cross-sell and up-sell the additional services to client.

• Adding 3 SI or OEMs year on year to the company’s portfolio helping sales team to have qualified leads for business expansion.

Senior Project Delivery Manager

Elegant MicroWeb Technologies, 2012 – 2018 – NJ

• Manage and Develop project plans, schedules, and timelines to ensure timely delivery of project milestones.

• Break down complex projects into manageable tasks and set clear priorities for the team.

• Allocate resources effectively, balancing team workload and ensuring necessary skills are assigned to meet project demands.

• Managed project budgets, tracking spending, and controlling costs to stay within budget.

• Serve as the main point of contact for clients and stakeholders, providing regular updates and addressing questions or concerns.

• Facilitate communication between the project team, clients, and other departments to ensure everyone is aligned on project goals.

• Managed Identify potential risks and obstacles early, developing strategies to mitigate them and keeping the project on track.

• Managed escalations and resolve issues promptly, ensuring minimal disruption to project timelines.

• Implement quality control measures to ensure deliverables meet client requirements and project standards.

• Managed Provide regular project status reports to clients and stakeholders, using data to highlight achievements and areas for improvement.

• Managed to Promote a culture of continuous improvement within the team, encouraging feedback and learning from project outcomes.

• Document lessons learned and refine project management processes for greater efficiency.

• Managed Implemented structured project planning, risk assessment, and stakeholder communication processes, leading to a 20% increase in project completion rate.

• Developed standardized processes and best practices that streamlined delivery, reducing the average project delivery time by 25%.

• Led and mentored cross-functional teams, fostering a collaborative culture that increased team satisfaction scores and controlled employee attrition under 10%. Project Delivery Tech Lead & Architect

Elegant MicroWeb Technologies, 2008 – 2012, India

• Define the technical approach and set the standards for coding, architecture, and development processes for the project.

• Design and define the technical architecture for systems or solutions, ensuring alignment with both technical and business requirements.

• Develop detailed architecture documentation, including diagrams and specifications, to guide development and maintenance.

• Ensure that architectural designs meet functional and non-functional requirements, including scalability, security, and performance.

• Make key technical decisions, including selecting tools, frameworks, and languages, that align with project goals and company standards.

• Actively participate in coding, particularly for complex features or foundational elements, to ensure high-quality standards are set.

• Conduct code reviews, providing feedback to ensure code quality, consistency, and alignment with architectural guidelines

• Mentor junior and mid-level developers, providing guidance on best practices, problem-solving techniques, and career development.

• Foster a collaborative environment, encouraging knowledge sharing, innovation, and continuous learning within the team.

• Break down project requirements into actionable tasks, assign responsibilities, and set priorities for the development team.

• Coordinate daily stand-ups, manage the workflow, and ensure that team members stay on track with milestones and deadlines.

• Establish and enforce coding standards, documentation practices, and testing protocols to ensure high-quality, maintainable code.

• Act as the primary technical escalation point, troubleshooting complex issues and providing guidance on solutions.

• Communicate technical decisions and project progress to stakeholders, translating complex concepts into understandable language.

• Identify areas for improvement in development processes, tooling, or technical approaches, advocating for changes that enhance efficiency and code quality. Key Accomplishments:

• Created extensive documentation and best practices guidelines, reducing onboarding time for new engineers by 20%.

• Integrated DevOps best practices, including CI/CD pipelines, reducing deployment time by 30% and improving the speed and consistency of releases.

• Created robust, scalable architectures that could handle a 50% increase in traffic, supporting the organization’s growth strategy.

Sr. Software Developer

Elegant MicroWeb Technologies, 2006 – 2008, India

• Write, test, and maintain high-quality code that aligns with project requirements and company standards.

• Implement complex features and functionality, often leading the development of critical modules and components.

• Ensure code adheres to best practices, including clean coding standards, maintainability, and scalability.

• Collaborate with architects and technical leads to design robust, scalable, and secure software architectures.

• Contribute to technical decisions regarding frameworks, libraries, and tools, ensuring they support long-term project goals.

• Conduct thorough code reviews, providing constructive feedback to ensure code quality, consistency, and alignment with project standards.

• Mentor junior and mid-level developers, providing guidance on best practices, coding techniques, and troubleshooting.

• Break down complex projects into manageable tasks, assigning timelines and ensuring achievable milestones.

• Create and maintain detailed technical documentation, including system designs, APIs, and user guides, to support both development and maintenance.

• Implement security best practices in code and architecture, protecting sensitive data and ensuring compliance with industry standards.

Software Developer

Elegant MicroWeb Technologies, 2003 – 2006, India

• Write clean, efficient, and well-documented code according to project requirements and company standards.

• Debug and resolve issues, ensuring applications run smoothly and without errors.

• Work with business analysts, project managers, and other stakeholders to understand and clarify project requirements.

• Write unit tests, integration tests, and other testing scripts to ensure code quality and minimize bugs.

• Diagnose and fix technical issues in a timely manner, implementing solutions that are efficient and sustainable.

• Work closely with product managers, designers, and other team members to ensure requirements and expectations are met.

• Stay up-to-date on industry trends, new technologies, and best practices to improve skills and bring value to the team.

• Implement secure coding practices to protect applications from common vulnerabilities and ensure data protection.

• Use version control systems (such as Git) to manage code changes, branches, and releases in an organized way.

• Document changes and ensure version history is maintained accurately for future reference. Education

Masters In Computer Application

GLS Institute of Computer Technology

Gujarat University 2000 - 2003

Certificates

Project Management Professional (PMP)

Project Management Institute, Jun 2021

Skills, Tools & Technologies

Bachelor in Business Administration

GLS Institute of Business Administration

Gujarat University 1996 - 1999

Frontend Technologies Angular, Node, React, Bootstrap, JQuery, Javascript QA Frameworks Selenium, JMeter, PHPUnit, Swagger, Postman, AppPerfect, Load UI

.NET Framework MVC, WebAPI, Web Forms, Entity Framework, Dapper, C#, VB.NET PHP & Frameworks Cake PHP, Laravel, CodeIgniter, Lumen Mobile Apps iPhone, iPad, Android, Flutter, Cordova, Ionic CMS Joomla, Drupal, Wordpress, Umbraco

Ecommerce Volusion, Bigcommerce, Shopfiy, Magento, Custom BI Analytics Data warehousing, Datamart, Dashboards, KPIs, Reports, Predictive, NLP, Anomaly Detection, Smarten Augmented Analytics, Zoho Analytics and Beginner with PowerBI

Payment Gateway Stripe, WorldPay, HDFC, Cybersource, CardPoint, RazorPay, CCAvenue, Paypal

Shipping API

Integration

FedEx, RoyalMail, Yodel, Hermes, CityLink, TNT, UPS, Marken, WorldCourier, QuickStat

Databases MySQL, MS SQL, Oracle, MongoDB, Postgres DevOps Jenkins, JIRA, JIRA Desk, BitBucket, GitLab, Git, SonarQube, Azure DevOps, Bitbucket Pipeline

Cloud AWS, Azure, Alibaba

Financial Services Bloomberg, Clearwater, AlterDomus Healthcare Services DoseSpot E-Prescription, Change healthcare – patient eligibility, PriorAuth – Insurance eligibility, ResMed – Patients compliance, X12 – Insurance submission, Respironics – Patients compliance, EPIC – Patient medical records

Project Management

Tools

Jira, Jira Desk, Basecamp, Azure DevOps, IceScrum, Redmine, MS Project

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