Customer Service High School

NAHRIYA

HOLLEY

**** ***** ** *** ***

Duluth, GA 30096

United States

Education

High school Arthur P Shalick High School - Sep 2016 - Jun 2020

Dance academy student/ school choice program

Bachelor's degree in education

Rowan College of South Jersey Gloucester Campus, Gloucester - Aug 2020 - Present

Store manager

Dunkin' Donuts Franchising, Vineland — Dec 2019 - Nov 2021

Managed cash transactions, ensuring accuracy and efficiency.

Maintained store cleanliness, optimizing productivity.

Coached new team members on customer service and register operations.

Addressed and resolved customer issues, escalating complex situations.

Enhanced customer satisfaction by providing prompt and accurate service.

Mastered cash transactions, ensuring accuracy and boosting customer satisfaction.

Elevated store performance through rigorous training, leading to higher team efficiency.

Initiated customer feedback strategy to refine service, enhancing overall satisfaction.

Implemented new inventory management system to reduce waste and increase profitability.

Cashier/sales associate

Bath and Body Works — Nov 2021 - Nov 2022

Sold various products by explaining unique features and educating customers on proper application.

Answering stores incoming telephone calls to provide store and product information

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Built and maintained relationships with peers and upper management to drive team success.

Efficiently processed transactions, driving sales through product expertise and dynamic customer engagement.

Boosted store revenue by delivering exceptional customer service and product knowledge.

Partnered with team to exceed sales targets through top-notch service and teamwork.

General manager

CubeSmart self storage - Dec 2022 – Present

Eager to leverage my quick learning ability and strong work ethic in a dynamic team.

As General Manager, I spearheaded strategies boosting customer satisfaction and storage unit occupancy.

Led CubeSmart to new heights by envisioning and executing innovative customer service practices.

Enhanced operational efficiency at CubeSmart through meticulous inventory and staff management.

Professional Summery

General Manager with over 5 years of progressive experience in retail and customer service management, demonstrating a visionary approach to leading teams and enhancing operational efficiency. Possesses a robust skill set including relationship selling, inventory control, and creative problem-solving, honed through dynamic roles at CubeSmart Self Storage, Bath and Body Works, and Dunkin' Donuts Franchising. Aims to leverage an energetic self-starter attitude and excellent communication abilities to drive future business success and innovation.

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