Support Specialist Technical

GODDARD MICAH WILLIAMS

• Cell: 940-***-****•Email: *******.*.********@*****.***

PROFESSIONAL SUMMARY

Enthusiastic, energetic and resourceful Engineer with 13 years of experience in Telecommunications, IT and Networking. Cultivated a spirit of excellence working with small startups and industry giants. Customer advocate and empathetic soft skills. Natural leader with a history of training and mentoring on various projects.

PROFESIONAL EXPERIENCE

Verizon Business Richardson, TX Jun 2022 - Present

Detail Engineer / Network Hardware Design Engineer II

Designed and managed the deployment of close to 200 Networking projects for Verizon Business. Created Pre-Engineering Checklist (PEC), Installation Specifications (ISPEC) and worked closely with Local OPS and Vendors to ensure project completion. Facilitated meetings with Cross Platform teams to problem solve.

Designed the deployment of LANs WANs, Networking equipment including Routers, Servers, Switches, Fuse panels and other networking hardware.

Created and Developed Methods of Procedures (MOP /ISPEC) providing training and direction for field engineers.

Developed proficiency in utilizing custom software such as Canvas, ICON, Venue.

Proven track record of leading multiple projects to completion simultaneously.

Experienced in creating Hardware Materials List and procurement.

Vyve Broadband Corsicana, TX Jul 2020 – Jun 2022

Network Engineer II

Performed front line operations and engineering support to ensure uninterrupted services within the Network Operations Center (NOC). Provided effective troubleshooting and resolved issues related to commercial Optical, Carrier, Coax and Fiber-based products.

Trained onboarding engineers and functioned as Lead Engineer

Provided accurate diagnostics and efficient repairs by using advanced deployment with break-fix methodologies.

Proficiently utilized email, ticketing systems, monitoring software, web portals and technology-specific diagnostic tools.

ATLAS WIRELESS Coppell, TX Oct 2017- Jul 2020

RAN Integration Field Engineer

Provided support for AT&T’s expanding LTE and 5G Cellular infrastructure. Achieved mastery of the various configurations required by the customer.

Installed, integrated and commissioned more than 1,000 cell sites across the southwestern US

Trained more than 10 entry-level engineers to AT&T project standards.

Provided remote support to entry-level engineers and acted as a subject matter expert for installation, integration, and commissioning of Ericsson hardware

CLC Networks Atlanta, GA Oct 2015 - Oct 2017

Systems Engineer

Nationwide Installation and Integration of Networking equipment for Hilton, Marriott, and Starwood Brand Hotels.

Oriented end users on newly commissioned wireless system features.

Achieved certification on ASSA ABLOY and Onity Online and Offline systems .

Resolved system malfunctions and provided remote support to customers.

Orin Engineering, Itasca, IL May 2013 – Jan 2015

Ericsson RAN Certified Lead Field Engineer

Lead Engineer delegated to manage on-site operations for AT&T, C-Spire Wireless, US Cellular, Sprint and Verizon Wireless projects nationwide. Installed, integrated, and commissioned Ericsson UMTS and LTE nodes.

Installed, Integrated and Commissioned Ericsson RAN equipment.

Achieved OSHA and Ericsson LTE Certifications.

Performed NEA testing, alarm clearing, E911 call testing, Speed test in various markets.

WDS Global a Xerox Company, Wichita Falls, TX Feb 2012 – May 2013

TIER 2 Technical Support Specialist for Verizon Wireless

Resolved hardware and network issues across a variety of platforms including Apple, Android, Blackberry and Windows devices. Achieved 97% trouble tickets resolution. Promoted to the position of Technical Trainer.

Mastered proprietary software and network resources.

Resolved hardware issues be performing in depth root cause analysis.

Provisioned network elements and submitting trouble tickets to site technicians.

EDUCATION AND CREDENTIALS

Midwestern State University, Wichita Falls, TX

Bachelor of Art in Spanish, minor International Studies December 2011

H. Lavity Stoutt Community College, Tortola, British Virgin Islands

Associates Degree Computer Science May 2007

PROFESSIONAL SKILLS

TROUBLESHOOTING ROOT CAUSE ANALYSIS LEADERSHIP MICROSOFT OFFICE TIME MANAGEMENT PRIORITIZATION AC & DC POWER HARDWARE INSTALLATION COMMUNICATION ACTIVE LISTENING ERICSSON RAN ALARM MONITORING ADAPTABILITY NETWORKING CABLING LAN / WAN

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