Business Analyst Data Visualization

SUMMARY

Sagar Jajadiya

Business Analyst

**********@*****.*** +1-984-***-**** AZ

Collaborative Business Analyst with 3+ years of IT experience, adept at bridging the gap between technical teams and stakeholders to deliver impactful software solutions. Proven ability to gather and analyze requirements, facilitate workshops, and translate complex information into user-friendly language. Skilled in process improvement, data visualization, and system implementation, consistently exceeding client expectations. SKILLS

Methodologies: SDLC, Agile, Waterfall

Documentation: FRD, BRD, SRS, User stories, use cases Database: SQL, MS Excel

Project Management Tools: MS Project, MS SharePoint Data Visualization Tools: Tableau, Power BI

Analysis Skills: Cost/benefit analysis, Impact analysis, GAP analysis, Risk analysis, SWOT analysis Tracking/Other Skills: Jira, Microsoft Visio, JAD, RTM, UAT, Confluence, Figma Soft Skills: Time management, Leadership, Problem-solving, Negotiation, Decision-Making, Documentation and Presentation, Verbal communication

EXPERIENCE

Business Analyst PNC Financial USA Aug 2023 – Current

Identified and implemented optimal technology solutions across multiple departments through in-depth research and analysis, improving workflows for 100+ staff members.

Developed comprehensive BRDs and SRS documents, fostering clear communication and alignment, resulting in reduced development iterations.

Facilitated clear communication and alignment among all stakeholders through regular meetings and status updates, resulting in 92% stakeholder satisfaction scores across projects.

Championed Confluence and Jira for improved team collaboration and project transparency, boosting project success rate by 15%.

Mentored junior analysts, fostering their professional development, and contributing to a positive and collaborative team environment.

Leveraged SQL and Tableau to extract key insights from large datasets, enabling data-driven decision-making and a 10% improvement in operational efficiency.

Developed and documented comprehensive use case diagrams to visualize system interactions and streamline processes.

Consistently delivered complex projects on time and within budget by creating detailed project plans, effectively managing scope, constraints, dependencies, and risks to align with business and financial goals. Business Analyst Global Tech INDIA January 2020 - July 2022

Significantly enhanced training platform completion rates by 23% through the strategic integration of interactive elements and gamification principles, including badges and dashboards for retailers.

Facilitated RTM and UAT sessions, ensuring software quality and meeting user requirements for successful deployments.

Leveraged Microsoft Visio for creating and updating system flowcharts and process diagrams, enhancing stakeholder understanding of complex systems.

Successfully implemented and managed JIRA and Confluence for the product management team, optimizing workflows for bug tracking and active ticket management.

Achieved a company-high customer satisfaction rate of 95% by optimizing product features, by conducting comprehensive user research and feedback analysis.

Implemented process for collecting and integrating user feedback, using random forest models to prioritize improvements that increased user retention by 18%.

Engaged with key stakeholders, including executives, customers, and cross-functional teams, to gather requirements, prioritize features, and ensure alignment with business goals. EDUCATION

Master of Science in Information Technology - Arizona State University, Tempe, AZ Bachelor of Technology in Information Technology – Gujarat Technological University, Ahemdabad Certifications

Engineering Project Management

Lean Six Sigma Black Belt

Certified Business Analysis Professional

Certified Associate In Management

Agile Analysis Certification

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