Customer Service Representative
Resume:
Ade Palmer
Customer Service Specialist
************@*****.***
Buford, GA 30515
Professional Summary
Dedicated and results-driven Customer Service Representative with 5 years of experience in delivering exceptional service and resolving customer inquiries efficiently. Known for excellent communication, problem-solving abilities, and a commitment to improving the customer experience. Skilled in managing high call volumes, processing orders, and handling customer complaints while maintaining a positive and professional demeanor.
Education
Obafemi Awolowo University
BSc Demography
GPA 3.87
Key Skills
Customer Relations
Time Management
Conflict Resolution
Communication
Problem-solving
Experience
Delivered high-quality customer service to a diverse client base, handling an average of 50+ calls per day with a 95% customer satisfaction rate.
Resolved customer complaints by listening attentively, diagnosing issues, and implementing solutions to maintain positive client relationships.
Trained new team members on company policies, customer service standards, and software usage, contributing to a more knowledgeable team.
Monitored and tracked customer inquiries in CRM software, ensuring accurate records and timely follow-ups on pending issues.
Consistently exceeded monthly performance targets, achieving a 20% increase in positive customer feedback year-over-year.
Mar 2020 - Present
Customer Service Rep
Matt Corporation, ATL, GA
Jun 2018- Feb 2020
Customer Service Associate
Vixxo Real Estate, Atlanta, GA
May 2017 – May 2018
Sales Associate
Piroutte Corporation, ATL GA
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
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