Housekeeping Staff Supervisor
Resume:
Samira Sahel
Brooklyn,NY,11219
***************@*****.***
Objective
Dedicated and detail-oriented Housekeeper with 15 years of experience in maintaining cleanliness, organization, and overall hygiene in hotels, various residential and commercial settings. Skilled in providing top-notch cleaning services while ensuring a comfortable and safe environment for clients. I am seeking to leverage my skills and experience to contribute to a professional housekeeping team. Professional Experience
Housekeeping Supervisor
Marcel Shelter— Manhattan, NY
2021-2024
• Supervise and lead a team of 10 Housekeeping staff, ensuring timely and thorough completion of daily cleaning tasks.
• Assign tasks and monitor staff performance to ensure adherence to cleanliness standards and safety regulations.
• Train new housekeeping staff on cleaning techniques, equipment usage, and safety protocols.
• Inspect guest rooms, common areas, and back-of-house facilities to ensure compliance with quality and cleanliness standards.
• Coordinate with other departments to accommodate special requests and ensure smooth operations.
• Manage inventory of cleaning supplies and linen, placing orders as needed to maintain stock levels.
• Address guest complaints and special requests promptly, ensuring a high level of customer satisfaction.
Housekeeper
Marcel Hotel— Manhattan,NY
2010 – 2021
• Performed daily cleaning and maintenance duties in guest rooms and common areas, including dusting, vacuuming, mopping, and sanitizing surfaces.
• Replenished linens, towels, and toiletries, ensuring guest satisfaction and comfort.
• Handled requests from guests promptly and professionally.
• Conducted deep cleaning tasks, such as carpet shampooing and window washing, on a scheduled basis.
• Reported maintenance issues and handled minor repairs as needed.
• Maintained kitchen cleanliness, including washing dishes, cleaning appliances, and ensuring food safety.
• Created cleaning schedules based on client preferences and maintained flexibility for special occasions or deep cleaning needs.
• Cared for delicate materials and valuable furnishings, ensuring proper cleaning methods were used.
Skills
• Knowledge of cleaning chemicals and proper storage techniques
• Expertise in handling cleaning equipment (vacuum, buffer, steam cleaner)
• Strong attention to detail and ability to follow cleaning schedules
• Time management and organizational skills
• Ability to work independently or as part of a team
• Strong communication skills, with a focus on customer satisfaction
• Basic maintenance and minor repair skills
Education
Bachelor Degree in Law
University Mohammed Benabdellah, Fez, Morocco
Graduated: 2000
Certificate in secretariat
ETIGE, Fez, Morocco
Graduated: 2001-2003
Languages
Arabic, French, English
References
Available upon request.
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