Quality Assurance La Jolla

Lඒඇൽൺ WHAN

San Diego, CA ***** 858-***-**** *********@*****.***

Guest-oriented Concierge offering over 15 years of experience in hospitality and tourism. Self-starter with strong record of providing valuable service to clients and tourists. Vendor interaction

Brand success

Reporting capabilities

Guest experiences

Policy and Procedure Adherence

Guest Accommodations

Air Travel

Reservations management

Quality assurance

Hospitality service expertise

Telephone etiquette

Interpersonal communications

Guest services

Travel coordination

Concierge, 09/2006 to 03/2020

Hilton La Jolla Torrey Pines – La Jolla, CA

Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.

Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.

Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.

Maintained front desk's concierge book to provide visitors with access to relevant local information. Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy. Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.

Worked with customers to understand needs and provide excellent service. Used coordination and planning skills to achieve results according to schedule. Identified issues, analyzed information and provided solutions to problems. Increased customer satisfaction by resolving issues. Facilitated visitor requests for dining and tourist attractions by researching various venues and locales. Arranged for transportation to and from airport, train station and events for visitors. Explained security policies and procedures to guests and hotel staff to promote visitor confidence and Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

safety.

Director/Teacher, 09/2009 to 07/2021

Miss Lynda's Preschool – San Diego, CA

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Led team in delivery of projects resulting in continued success. Offered friendly and efficient service to all customers, handled challenging situations with ease. Received and processed stock into inventory management system. Worked closely with teachers to maintain optimum levels of communication to effectively and efficiently complete projects.

Prepared a variety of different written communications, reports and documents to ensure smooth operations.

Proved successful working within tight deadlines and fast-paced atmosphere. Demonstrated respect, friendliness and willingness to help wherever needed. Used critical thinking to break down problems, evaluate solutions and make decisions. Identified issues, analyzed information and provided solutions to problems. Bachelor of Arts: Elementary Education, 06/1975

Reno University - Reno, Nevada

Bachelor of Arts: Sociology, 06/1973

Cal State Northridge

Eൽඎർൺඍ ඈඇ

Contact this candidate