Project Management Data
Resume:
Judith Otaok
AL ***** 205-***-**** ***********@*****.***
Bold Profile
SKILLS • Professionalism • Communication
• Teamwork • Project Management Skills
• Analytical Skills Excellent Communication &
Interpersonal skills
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• Data Management & Validation Hands on Computer Skills in all Micro-soft packages
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Training, Presentation &
Reporting skills
• • Social Research & Analysis
PROFESSIONAL
SUMMARY
Accomplished Banking Executive with a proven track record at I&M Bank, adept in enhancing customer satisfaction and cross-selling bank products. Excelled in project management and data validation, significantly improving service delivery. Renowned for exceptional communication and analytical skills, fostering strong customer and team relationships.
WORK HISTORY BANKING EXECUTIVE 09/2022 to 09/2024
I&M Bank
Receive and attend to customer queries and inquiries, and help resolved their complaints as by bank policy
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• Cross sell bank products to customers
Accept and process customer requests such as bank account statements, introduction letters etc in line with bank policy
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Receive transaction instruction and requests such as TT, RTGS, EFT, and process the same in line with bank policy
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Contact customers often to seek feedback about bank products and services, to guide decision making
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CUSTOMER CARE ADVISOR 04/2019 to 08/2022
MTN Uganda Limited
Handle customer enquiries, answering any questions and queries in person, over the phone, or online
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Provide support and comprehensive product / service information to customers
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• Build relationships with customers
• Assist customers in making purchasing decisions
J O
Look for cross-selling opportunities to increase individual purchase value and overall sales
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Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers
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EDUCATION Bachelor's degree arts & social sciences 01/2016 Kyambogo University, Kampala
Uganda Advanced Certificate of Education (UACE) 01/2011 Tororo Girls' School
Uganda Certificate of Education (UCE) 01/2009
Tororo Girls' School
MOBILENUMBERS • +256 (772)123 036
PERSONAL
INFORMATION
• Gender: Female
• Nationality: Ugandan
REFERENCES • Ms Aguti Miria, 077*******, Team Leader, MTN Uganda Mr. Ssenyondo Samuel, +256(752) 609 521, Lecturer, Kyambogo University
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Ms. Jill Muzaki, 078*******, Branch Operations Manager I&M Bank, Uganda
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DISCLAIMER I declare that the information contained this document is true, accurate and honestly describes my education, skills, experience, and competency. KEYCOMPETENCIESA
NDSKILLS
I am dependable and can be relied upon to observe time, ensure quality and reliable work is done through strict adherence to set guidelines and protocols., I have strong oral and written communication ability in English, Luganda, Ateso & Kiswahili dialect with the ability to develop and maintain excellent rapport with the respondent., I possess good interpersonal relationship skills with the capacity to establish and maintain effective partnerships and working relations in a multi- cultural environment with sensitivity and respect for diversity. The ability to offer guidance, mentoring and leadership to the teams., Project Management Skills, Analytical Skills, Excellent Communication & Interpersonal skills, Data Management & Validation, Hands on Computer Skills in all Micro-soft packages, Training, Presentation & Reporting skills, Social Research & Analysis ACCOMPLISHMENTS Optimized procedures in the products and channels department, increasing productivity.
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Facilitated new customer service initiatives that resulted in a improvement in satisfaction ratings through NPS
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Grew customer base through positive feedback and recommendations and deposits
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CERTIFICATIONS Diploma in customer service
LANGUAGES English
Professional Working
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