Customer Service Representative
Resume:
Sherry Manuel
***********@*****.*** 561-***-**** West Palm Beach, FL
Objective
Dedicated 20+ years of Customer Service, providing skills and multi-task work, known for successfully handling escalated customer issues
Experience
GAB Boynton Beach FL 33462
Customer Service Representative; May 16, 2016 August 26, 2022
DBA Best Life Herbals August 30, 2022-September 27, 2024
Nancy Mayer Operations Manager
2300 NW Corporate Blvd Suite 123
Boca Raton FL 33431
Customer Service Representative
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complains in a timely manner.
• Engaged with customers to understand their needs and answer product questions.
• Data Entry on the Five9 & Shopify systems.
• Incoming and outgoing calls to customers, updated credit card information and address issues.
• Administrative tasks such as filing Company’s invoices.
• Track orders from start to finish to ensure timely delivery with tracking #’s for products ordered.
• Processed refunds, requested checks, credit cards.
• Processed return mail of products ordered
• Remove accounts from mailing list.
• Received packages via Fed Ex, UPS, US Mail.
• Mailed out catalogs and brochures to customers
• Labeling of products, packaging of orders for daily mail.
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